1.

Auction

Management &

- Execution

- Schedule and initiate daily auctions on the platform as per the trading calendar.

- Monitor bidding activity in real time and ensure smooth execution of auctions.

- Conduct auction-related settlements, including fund and commodity pay-ins and payouts.

2.

Customer

Support &

- Member Servicing

- Serve as a frontline contact for auction participants, handling queries via email and phone.

- Perform physical verification of KYC documents and onboard recent members in the system.

- Manage customer communications including auction intimation, schedule updates, and service alerts.

3. System &

- Data Management

- Perform data entry and system updates related to members, auction parameters, and commodities.

- Update and maintain masters such as commodity list, trading calendar, membership segments, etc.

- Ensure accuracy and completeness of data captured in the CRM and internal systems.

4. Inter-Departmental Coordination

- Liaise with business development,



compliance, and technology teams for auction setup and system enhancements.

- Escalate and follow up on system issues or requests for customization.

5. Reporting &

- Compliance

- Prepare and circulate daily, weekly, and monthly MIS reports related to auction performance and settlement.

- Ensure compliance with operational guidelines and internal control processes.

Required Skills &

- Competencies:

- Strong understanding of trading/auction operations and settlement processes

- Excellent communication skills (verbal and written)

- Conversant in multiple languages

- Customer-focused approach with a problem-solving mindset

- Good knowledge of MS Excel and CRM tools

- Attention to detail and ability to work under tight timelines

- Team player with strong coordination and follow-up abilities

📌 Auction Management - Operations Executive (Mumbai)
🏢 NCDEX e Markets
📍 Mumbai