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Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs
Customer Service Associate Job Opening: Inbound Voice Process – US Healthcare
Location: Airoli, Navi Mumbai
Work Mode: Work from Office
Eligibility:Graduate/ HSC in any stream
Freshers and Experienced candidates with excellent English communication skills are welcome For Experienced Candidates- Min. 6 months exp with International voice is must
Must be comfortable with rotational night shifts
Two rotational weekly offs
Candidates pursuing a full-time educational course are not eligible
Job Opening: Inbound Voice Process – US Healthcare
Location: Airoli, Navi Mumbai
Work Mode: Work from Office
Eligibility:Graduate/ HSC in any stream
Freshers and Experienced candidates with excellent English communication skills are welcome For Experienced Candidates- Min.
6 months exp with International voice is must
Must be comfortable with rotational night shifts
Two rotational weekly offs
Candidates pursuing a full time educational course are not eligible
- Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
Deliver
NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Claims_Processing .
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Customer Service Associate
Role: Voice / Blended - Other, Industry Type: IT Services & Consulting, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Any Graduate PG: Post Graduation Not Required Doctorate: Doctorate Not Required Key Skills Claims_Processing
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🏢 Wipro
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