About the Role

We are looking for a commercially driven Client Success leader to independently manage our Colleges Success function. This is primarily a team leadership and business ownership role, with responsibility for client retention, renewals, revenue growth and measurable client outcomes. The role offers an opportunity to lead a growing function, work directly with the COO and influence the next phase of Univariety's growth.

Key Responsibilities-

- Team Leadership: Lead, coach and manage the Client Success team, driving performance, accountability and productivity.
- Revenue Ownership: Own the existing client portfolio, renewals, retention, upselling and account growth.
- Client Outcomes: Ensure institutional clients derive measurable value from their partnerships with Univariety.
- Strategic Relationships: Manage senior client stakeholders, critical escalations and commercial negotiations.
- Business Management: Drive structured portfolio reviews, identify risks and opportunities, and build scalable processes.
- Cross-functional Collaboration: Work with Sales,



Product and Operations to improve client outcomes and business performance.

What We Are Looking For

- 8-12 years of experience in B2B Client Success, Key Account Management or relationship-led business operations.
- Mandatory experience managing a team of at least 35 people, with accountability for their performance.
- Proven experience personally managing Indian B2B clients and senior decision-makers.
- Direct responsibility for client retention, renewals and revenue growth.
- Solid commercial judgement, people management and problem-solving capabilities.
- Comfortable with CRM tools, Excel, dashboards and business reviews.
- Currently based in Hyderabad or Hyderabad as the first preferred location.

Preferred: Experience in B2B SaaS, EdTech, HRTech, enterprise services or institutional account management. This is not a customer support, ticketing or helpdesk management role.

📌 Associate Vice President Client Success (Hyderabad)
🏢 International Education Gateway
📍 Hyderabad