Associate/Sr. Associate Training (SOP) (Pune)

Associate/Sr. Associate Training (SOP) (Pune)

26 Oct
|
Honeybee Tech Solutions
|
Pune

26 Oct

Honeybee Tech Solutions

Pune

Key Responsibilities

- Attend US client training sessions and develop Standard Operating Procedures (SOPs) based on training recordings.

- Train new and existing employees on newly transitioned procedures.

- Update existing SOPs with recent instructions and conduct training sessions on process changes.

- Provide floor support and troubleshoot operational issues.

- Communicate with US clients on calls whenever required.

Required Skills

- Minimum 3 years of experience in documentation, preferably in the BPO industry (US Collections / US Mortgage).

- Excellent written and verbal communication skills.

- Strong client relationship management skills.

- Excellent organizational and coordination abilities.

- Flexibility to work in night shifts.

- Proficiency in MS Office and databases.

📌 Associate/Sr. Associate Training (SOP) (Pune)
🏢 Honeybee Tech Solutions
📍 Pune

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