Group Company: Tvs Motor

Purpose of the role:

Support TechLineX adoption and technical query resolution while driving PDI compliance through dealer coordination, monitoring, training and digital process improvements

Role Description:

TechLineX Operations & Technical Support - Monitor dealer technical tickets, coordinate with Zonal Technical Support Managers and relevant teams for timely resolution,

TechLineX Adoption & Dealer Engagement- Drive dealer onboarding, active usage and awareness of app features; support login and usage queries;

PAN India PDI Compliance - Track dealer-wise ICE and EV Digi PDI adherence against targets, identify low-performing dealerships and coordinate corrective actions

PDI Process, Infrastructure & Training - Support implementation of the PDI manual and SOPs; monitor dedicated manpower, inspection areas, tools and technician training;





Digital Improvements & Knowledge Management - Coordinate with IT/D&AI; for TechLineX and Digi PDI enhancements, issue resolution and UAT; maintain updated technical content and support improvements to AI-assisted query resolution.

Performance Reporting & Continuous Improvement - Prepare dashboards and management reports covering ticket resolution, app usage, PDI compliance and defect capture; analyse trends,

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Associate Lead - Tech Services - PHL (Hosur)
🏢 TVS Motor
📍 Hosur