Company Name: Microland

Job Title: Associate Implementation Specialist - ServiceNow (SDA)

As an Associate Implementation Specialist for ServiceNow at Microland, you will be responsible for configuring, developing, and managing ServiceNow applications and modules. You will collaborate closely with teams to understand their requirements and translate them into functional solutions. This role involves working on various ServiceNow components, including incident management, change management, problem management, and service catalog.

You will also be instrumental in maintaining the health of the ServiceNow platform, ensuring optimal performance and user satisfaction.

Key Responsibilities

- Configure and customize ServiceNow applications to meet organizational needs.
- Develop and implement new ServiceNow functionalities, integrations, and scripts.
- Perform routine maintenance and upgrades of the ServiceNow platform.
- Collaborate with stakeholders to gather requirements and translate them into system features.
- Ensure compliance with best practices and policies in ServiceNow implementations.
- Troubleshoot and resolve issues related to ServiceNow applications and performance.
- Conduct user training sessions and provide ongoing support to end-users.
- Maintain documentation for system configurations, procedures, and policies.

Skills and Tools Required

- Proficiency in ServiceNow administration and development.
- Knowledge of ServiceNow ITSM modules and functionalities.
- Strong understanding of scripting languages such as JavaScript, GlideScript, and HTML/CSS.
- Familiarity with ServiceNow integration methods (REST, SOAP).
- Experience in creating and managing ServiceNow workflows.
- Ability to analyze requirements and propose effective solutions.
- Excellent problem-solving skills and attention to detail.
- Communication skills to interact with technical and non-technical stakeholders.
- Knowledge of ITIL processes (Incident, Problem, Change Management) is an advantage.
- ServiceNow certifications (e.g., CSA, CAD) are preferred.





This position offers an excellent prospect to enhance your skills in ServiceNow development while being part of a dynamic team at Microland. If you are passionate about technology and have a desire to make a significant impact through your work, we encourage you to apply.About the Role:

As an Associate Implementation Specialist - ServiceNow at Microland, you will play a crucial role in the implementation and administration of ServiceNow solutions. You will collaborate with various stakeholders to understand their requirements and translate them into effective ServiceNow applications. Your work will directly impact the efficiency and effectiveness of IT service management within the organization.

About the Team

You will join a dynamic team of ServiceNow experts and IT professionals committed to delivering high-quality solutions. The team fosters a collaborative environment that encourages innovative thinking and continuous improvement. With a focus on agility and responsiveness, the team works closely with clients to ensure successful implementations and ongoing support.

You are Responsible for

Administering and configuring the ServiceNow platform to meet business needs.

Developing and customizing ServiceNow applications and workflows to enhance functionality.

Providing technical support for users and troubleshooting any issues that arise.

Maintaining documentation related to the ServiceNow environment, including processes and configurations.

Participating in the design and implementation of new ServiceNow features and upgrades.

To succeed in this role – you should have the following:

Strong understanding of the ServiceNow platform and its core modules.

Experience with ServiceNow development including scripting, workflows, and integrations.

Excellent problem-solving skills and the ability to manage multiple tasks simultaneously.

Strong communication skills to collaborate with stakeholders and team members effectively.

A proactive approach to learning and adapting to new technologies and best practices in ServiceNow implementations.

📌 Associate Implementation Specialist - ServiceNow (SDA) (Bengaluru)
🏢 Microland
📍 Bengaluru