Job Title: Associate Customer Support Voice

Location: Hyderabad

Salary: Confidential

Language Proficiency:

- Mandatory: English & Hindi (90% volume)
- Preferred: Vernacular languages (Kannada, Tamil,Malayalam) (10% volume)
- SVAR 48 and Above

Qualifications & Applicant Specifications:

- Undergraduate/Graduate in any discipline
- Excellent Communication Skills:
- Well-articulated sentences
- Strong comprehension, expression, tone & pronunciation
- Speech clarity, perfect diction, and fluency
- Verbal: English & Hindi (primary)

Key Responsibilities:

- Handle inbound and outbound calls professionally with solid communication skills
- Adhere to login and production hours:
- Total: 10:00 hrs
- Production: 9:00 hrs
- Maintain punctuality and follow break schedules
- Shift Timings:
- Male employees: 24/7 rotational shifts
- Female employees: Rotational day shifts




- Stay updated with process knowledge and daily updates

Skills Required

- Strong verbal and written communication
- Customer-centric approach with problem-solving ability

Employment Type: Permanent.
- Working days after training: 5 days with 2 days rotational weekly off.
- Mode of work: DivyaSree Omega Building,Block C, First Floor, Tech Mahindra LTD.

Selection process:

Role: Customer Success Associate, Industry Type: BPM / BPO, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Graduation Not Required Key Skills Customer EngagementCustomer Satisfaction

📌 Associate Customer Support Voice (Hyderabad)
🏢 Tech Mahindra
📍 Hyderabad