:

Managing day-to-day contact center workflows, leads team leaders and agents, and ensures client Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met.

Roles and Responsibilities:

- Ensure internal methodology is followed to manage and run effective operations.
- Manage day to day center operations.
- Meet Service Level Metrics.
- Be directly responsible towards fostering the development of your team by motivating them and ensuring career advancement and a long-lasting and fruitful relationship of the team with the Company through timely & constructive feedback and counseling
- Meet or exceed revenue goal.
- Meet or exceed all performance goals.
- Meet or exceed all production goals.
- Manage assigned shifts throughout the week (proper escalation, list management, strategic seating, etc.).

EXPERIENCE: Minimum 2 years as AM Operations in BPO Qualification: Minimum Graduation /Diploma

Salary : As per Industry Standard

Email: [email protected]

Contact Us: (phone hidden)

Address:

i Marque Solutions,

8th Floor, Millennium City IT Park,Tower 1, Sector 5, Salt Lake,

Kolkata, West Bengal 700091. Near College more/Rang de Basanti Dhaba

📌 Assistant Manager/Process Manager -(OB Sales) (Kolkata)
🏢 Imarque Solutions
📍 Kolkata