? Hiring: Assistant Manager – Insurance Process | WFH

Position: Assistant Manager

Industry: Insurance

Work Mode: Work From Home (WFH)

Experience: Minimum 1 Year

Payout: Up to ₹40,000 per month

Employment Type: Full-Time

Working Days: 6 Days Working

Shift: As per business requirement

? Job Summary

We are looking for an experienced Assistant Manager with a strong background in the Insurance industry to manage day-to-day operations, team performance, quality, and process adherence.

? Key Responsibilities

- Manage and supervise a team of executives handling insurance-related processes.
- Monitor daily team performance and ensure achievement of operational targets.
- Track productivity, quality, attendance, AHT, conversion, and SLA adherence.
- Conduct regular performance reviews, coaching, and feedback sessions.
- Ensure compliance with insurance process guidelines, SOPs, and company policies.




- Handle customer and internal escalations effectively.
- Coordinate with Quality, Training, HR, and Operations teams.
- Identify performance gaps and implement corrective action plans.
- Prepare daily/weekly/monthly MIS and performance reports.
- Drive process improvement and maintain customer satisfaction.
- Ensure team discipline, attendance, and process adherence.

✅ Eligibility Criteria

- Minimum 1 year of overall experience.
- Prior experience as a Team Leader / Assistant Manager / Operations Executive preferred.
- Insurance industry experience is mandatory.
- Valuable understanding of insurance processes and customer handling.
- Strong communication and interpersonal skills.
- Good analytical and problem-solving abilities.

-Languages: Hindi & Kannada

📌 Assistant Manager – Insurance Process | Work From Home (India)
🏢 VOIZ | voizworks.com
📍 India