26 Oct
|
ADP Private
|
Hyderabad
26 Oct
ADP Private
Hyderabad
Roles and Responsibilities :
- Manage a team of customer support agents to ensure efficient service delivery.
- Develop and implement effective training programs to improve team performance and productivity.
- Analyze call quality metrics to identify areas for improvement and implement corrective actions.
- Collaborate with other departments to resolve complex customer issues.
Job Requirements :
- 11-18 years of experience in BPO, voice process, or similar industry.
- 5-10 years of experience into people management or team handling.
- Solid understanding of KPIs (Key Performance Indicators) and ability to analyze data to drive business decisions.
- Excellent communication, leadership, and problem-solving skills.
📌 Assistant Manager (Hyderabad)
🏢 ADP Private
📍 Hyderabad