Travel & Tourism Industry

Position: Branch Manager

Industry: Switrus Holidays

Location: Ahmedabad

Experience: 8+ Years in Travel & Tourism

Employment Type: Full-Time

About the Role

We are looking for an experienced and result-oriented Branch Manager to lead our branch operations and drive business growth. The ideal candidate will be responsible for achieving sales targets, managing the branch team, developing customer relationships, and ensuring smooth day-to-day operations.

The candidate should have strong knowledge of international holidays, tour packages, visa services, customer handling,

sales, and travel operations.

Key Responsibilities

Branch Management

Manage the overall day-to-day operations of the branch.

Ensure smooth coordination between Sales, Visa, Operations, and other departments.

Monitor branch performance and ensure achievement of monthly and annual targets.

Prepare and submit regular branch performance reports to management.

Maintain high standards of customer service and operational efficiency.

Sales & Business Development

Drive branch sales and achieve assigned revenue targets.

Develop strategies to increase sales and profitability.

Generate new business opportunities through corporate clients, referrals, partnerships, and local market networking.

Monitor individual and team sales performance.

Identify current market opportunities and implement business development initiatives.

Maintain strong relationships with existing and potential customers.

Team Management

Lead, motivate, and mentor the branch sales and operations team.





Allocate targets and responsibilities to team members.

Conduct regular performance reviews and provide constructive feedback.

Support recruitment and onboarding of branch employees.

Identify training requirements and improve team productivity.

Registered Office - West Fort |Thrissur | Kerala |India |PIN- 680004

[email protected]|www.switrus.com |Ph: 0487 2325611

Branches: Germany Delhi Ahmedabad Mumbai Hyderabad Kolkata Bangalore Chennai

Travel & Tourism Operations

Ensure proper handling of holiday packages, international tours, visa requirements, and travel documentation.

Coordinate with tour operations, visa, ticketing, hotels, and other service providers.

Ensure all customer bookings and travel arrangements are handled accurately and on time.

Resolve customer complaints and operational issues promptly.

Ensure compliance with company policies and travel industry standards.

Customer Relationship Management

Build and maintain strong relationships with customers.

Ensure excellent pre-sales and post-sales service.

Handle escalated customer issues and provide effective solutions.

Encourage repeat business and customer referrals.

Reporting & Performance Monitoring

Track daily, weekly, and monthly sales performance.

Monitor revenue, conversion rates, enquiries, bookings, and team productivity.

Prepare MIS and performance reports for management.

Take corrective actions whenever branch performance falls below targets.

Registered Office - West Fort |Thrissur | Kerala |India |PIN- 680004

[email protected]|www.switrus.com |Ph: 0487 2325611

📌 Assistant Branch Manager (Kolkata)
🏢 Switrus Holidays
📍 Kolkata