- Handling escalated calls and critical tasks like Backup restore and maintain the log book of every incident

- Perform SOP based activities including App support, User and Access Management, Backup and Restoration, Date and Time Check, Windows Controller Checks, Pre-emptive Maintenance Checks etc.

- Handle escalated plant support issues.

- Coordinate plant IT projects and initiatives.

- Conduct regular inspections of plant IT facilities.

- Having prior experience in pharma application

- Develop and update plant support documentation.

- Exp into GxP

- OS Installation.

- OS Trouble shooting,Hardware Trouble shooting.

- User accounts creation,maintance and password recovery.

- Maintain Network and trouble shooting.

- Sharing and security.

- Remote Assistance Remote Desktop.

- Adding System into Domain.

- User id creation ,modification ,disable as per 21CFR in different applications like Zenon , Visual .

- Installing ,



Configuring ,Troubleshooting the printer in Zenon,Visual and other applications.

- Having experience the take backups in Zenon ,Visual, simatic wincc runtime , kilian HMI, Hata indusoft ,Ecostructure ,Lin mot talk.

- Configuring the outlook and troubleshooting outlook related issues.

- Troubleshooting the communication related issues in Production Packing equipments.

- Having experience on Sato and tsc printer installation in network local level and trouble shooting.

- User id creation ,modification ,disable processes as per 21CFR which are used in packing like pharma pack,Jekson ,SPAN,Retrack communication BPO application.

- Taking the manual backup and Restore Review the data as per periodic schedule and Adhoc.

- Supporting and coordinating with vendors to resolve the issues in applications.

This job is provided by Shine.com

📌 Application Support or IT Support (Hyderabad)
🏢 Globex Digital
📍 Hyderabad