Role & responsibilities

Liaison between the Tenants and the Mall Management Team

- Assume daily point of contact for retailer relationship management the for Tenant

portfolio
- Foster closer relationship between tenants and the managementteam
- Dissemination of information to the tenants on all operationalmatters
- Ensure all tenants and key stakeholders are aware of the standards, products and

services
- Attend to needs of tenants in shopping mall
- Provide consultations to tenants on their business or operations needs
- Evaluate and provide advice to tenants on matters such as shop concept, image,

merchandise, selling strategies and services
- Design, conduct, evaluate and interpret tenant satisfaction surveys

Tenant Performance Management
- Manage projects to meet key objectives that drive the performance of tenants




- Maintain systems for collating and reporting on retail development and performance
- Collection and evaluation of tenant sales data trends, opportunities and risks to identify

areas of opportunities
- Monitor and analyse tenants’ mid to long term performances to ensure tenants’

performance meets the Centre objectives
- Provide report performance metrics to the senior Mall Management team

Operational Management
- Generate the Tenant Activity Management Reports and recommendations
- Develop and implement the shop level tenant visitation schedule
- Provide input to the Tenant Handbook

Preferred candidate profile

Perks and advantages

📌 AM/Manager Tenant Relation (Gurugram)
🏢 SG Oasis
📍 Gurugram