Role & responsibilities

- Manage day-to-day airline ticketing operations and ensure smooth workflow.

- Handle ticket issuance, cancellations, refunds, reissues, and other ticketing-related activities.

- Manage Airline Debit Memos (ADMs), investigate discrepancies, and implement preventive measures.

- Oversee queue management and ensure timely handling of all pending tasks.

- Manage complex and multi-sector itineraries for corporate clients.

- Lead the ticketing team, provide operational guidance, and ensure accuracy and productivity.

- Establish and maintain standard operating procedures and quality controls.

- Ensure round-the-clock operational continuity through effective shift planning and handovers.

- Handle escalations and ensure timely resolution of client and airline queries.

- Coordinate with airlines, internal teams,



and corporate clients to deliver seamless travel services.

- Monitor operational performance and ensure compliance with airline policies and ticketing procedures.

Preferred candidate profile

- 8-12 years of hands-on experience in airline ticketing and corporate travel operations.

- Strong working knowledge of Sabre GDS.

- In-depth understanding of ticketing, reissues, cancellations, refunds, and ADM management.

- Excellent queue management and problem-solving skills.

- Proven experience handling complex itineraries and corporate travel requirements.

- Strong leadership, communication, and team management skills.

- Ability to work in a fast-paced workplace and manage time-sensitive requests.

📌 Airline Operations Manager / Senior Travel Coordinator (New Delhi)
🏢 Damico Ship Ishima
📍 New Delhi