Company Name: KMK VenturesShift Timing: US ShiftLocation: NoidaKey Responsibilities

- Provide Tier 1 accounting and product support to CPA firms using QuickBooks Online (QBO) through a Voice process.

- Handle inbound customer calls, spending approximately 7-7.5 hours assisting customers with accounting and QBO-related issues.

- Resolve customer queries related to bookkeeping, accounting workflows, and QuickBooks Online product functionality.

- Troubleshoot accounting and product-related issues, ensuring accurate and timely resolutions.

- Guide customers on QBO features, navigation, and best practices to improve their overall experience.

- Analyze accounting data to identify discrepancies and provide appropriate solutions.

- Deliver an exceptional customer experience through qualified, empathetic, and effective communication.





- Document customer interactions accurately and escalate complex accounting or technical issues to the appropriate teams when required.

- Meet quality, productivity, and customer satisfaction standards while ensuring timely issue resolution.

Eligibility Criteria

- Minimum 1 year of accounting experience (US, Canada, Australia, India, Gulf, or any other country's accounting).

- Excellent verbal and written English communication skills.

- Strong understanding of accounting principles and bookkeeping.

- Experience with QuickBooks Online (QBO) is preferred.

- Excellent analytical, troubleshooting, and problem-solving skills.

- Comfortable working in permanent night shift.

Pay: ₹50,000.00 - ₹90,000.00 per month

Benefits

- Commuter assistance

- Food provided

- Health insurance

- Leave encashment

- Provident Fund

Work Location: In person

📌 Accounting Support (US Voice process) (Noida)
🏢 KMK u0026 Associates
📍 Noida