Customer Service Representative A high-growth, VC-backed SaaS company hiring its founding India team, building its first customer service function around a growing user base
Location: Remote (India)
The company has partnered with Flexiple to hire a Customer Service Representative who can keep response times tight as the user base grows. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.
As a Customer Service Representative, you will be one of the first points of contact for customers, helping shape support processes as the team grows.
Respond to customer queries across email, chat, and phone within SLA
Keep interaction records accurate and up to date in the support system
1 to 4 years in a customer service, support, or call-centre role
~ Transparent written and spoken English and a reliable remote-work setup

Experience with a helpdesk or CRM platform
Prior experience supporting a software or digital product
A genuine build mandate — you help define the support process, not just follow one
Remote-friendly, pan-India hiring with long-term placement
This posting fills one seat now, with your application retained for the next service hire.

📌 Customer Service Centre Agent (Remote Working) (India)
🏢 Flexiple
📍 India