Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.
The Technical Support Specialist provides exceptional support for our BioPharmaceutical and Life Sciences product portfolios. This role involves offering expert technical support and guidance to customers, troubleshooting product issues, and ensuring customer satisfaction. The role requires prioritizing activities in a energetic environment, allocating resources to critical projects, and assisting the global business team in driving sales and capturing new opportunities. Communication Effectively communicate with Account Managers, Product Managers and other stake holders to clearly understand and meet customers' needs.
Collaboration Collaborate cross-functionally (with sales, RD&A;, product management, marketing, process technology, regulatory, quality, etc.) Resource Utilization Utilize available resources strategically to support account directors with technical information specific to BioPharma and Life Sciences portfolio end-uses.
Customer Calls Support technical customer calls as needed, capturing, and sharing meeting notes; over 90% of customer calls are virtual meetings.
Activities may include, but are not limited to supporting customer calls, scheduling internal debriefs and brainstorming meetings, capturing meeting notes, requesting and submitting samples for testing, gathering data from other departments, analyzing data and preparing reports, presenting summaries to internal stakeholders and on customer calls. Conduct root cause analysis in collaboration with relevant departments to resolve technical issues, ensuring minimal disruption to customer operations.
Training Assist in preparing and delivering training presentations to the Sales Team.
Market Intelligence Capture Voice of Customer (VOC),



capture market/industry intelligence, monitor technical queries for trends, and bring these insights forward to relevant stakeholders.
Continuously enhance technical knowledge through training and professional development.
Technical Writing Create, review, and update technical documents, including user manuals, product specifications, and troubleshooting guides. Marketing Support Collaborate with the marketing team to develop technical content for marketing materials, such as brochures, application notes, papers, and case studies. Provide technical insights and support for marketing campaigns and initiatives.
Education Bachelor's or Master's in Biology, Chemistry, Pharmacy, Engineering, or a related field.
Experience Minimum of 5 years of relevant experience in technical service or support within the Pharmaceutical and/or Biopharmaceutical industry. Customer Relationship Management Proven track record in managing customer relationships and driving technical service excellence.
Technical Knowledge Strong understanding of pharmaceutical products and their applications. Knowledge of unit operations and practices relevant to pharmaceutical customers and cGMP processes.
Communication Skills Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. Tools and Systems Experience with ticketing systems and remote support tools. Proficiency in using software and tools for technical support and documentation. Experience working in an SAP workplace is desirable.
Travel Ability to travel up to 10% of the time.
Broad scientific knowledge base with a focus on microbial and biopharmaceutical manufacturing.
Comfortable bridging R&D; and Commercial enterprises to help reach organizational goals.
Agile individual, comfortable working in an ambiguous setting.
Proficiency in Outlook, Excel/Word/PowerPoint, CRM software (preferred), JMP/Minitab/SPSS (preferred) and technical writing software's
Able to travel independently and present technical information at trade shows and customer meetings.

📌 Technical Administrator- Training Support Services (Mumbai)
🏢 Kerry
📍 Mumbai