Customer Relationship Management: Take complete ownership of customer inquiries, concerns, and complaints, ensuring a seamless and satisfactory resolution.
Multi-Channel Customer Support: Deliver prompt, professional, and effective assistance through phone calls, emails, and other communication channels.
Maintain a positive, empathetic, and solution-oriented approach while consistently delivering exceptional service.
Product & Service Expertise: Develop comprehensive knowledge of our products, services, and travel-related offerings to provide accurate information and assistance.
Identify opportunities to recommend relevant products or services while maintaining a customer-first approach.
Coordinate effectively with internal departments to ensure smooth operations and effective issue resolution.
Service Excellence: Maintain high standards of professionalism, responsiveness, accountability,



and customer satisfaction.

Experience: Freshers and candidates with 2+ years of relevant customer service experience are welcome to apply.
Travel Industry Knowledge: Familiarity with travel booking platforms, reservation systems, and related tools will be an added advantage.
Knowledge of travel regulations, booking policies, restrictions, and current travel trends is preferred.
Shift Flexibility: Willingness to work rotational shifts, including late evenings and nights, with rotational weekly offs.

Compensation & Benefits

Competitive compensation based on experience, communication skills, capabilities, and interview performance.
One-way cab drop facility for female employees.

📌 Customer Service Executive - Late Shift (Noida)
🏢 Viva Holidays
📍 Noida