Role : Production Support Engineer - Java & AngularExperience : 8+ YearsLocation : Bangalore (Onsite)Employment Type : Full TimeSummary : Responsible for providing technical support, application maintenance, and enhancement development for supply chain applications. The role focuses on production incident resolution, ticket analysis, root-cause investigation, application performance optimization, and cloud health monitoring.Roles and Responsibilities : - Provide production support and maintenance for supply chain applications, ensuring availability and business continuity.- Manage incidents, service requests, defects, and enhancements using ServiceNow and Jira, ensuring timely resolution within SLAs.- Troubleshoot production issues, perform root-cause analysis, and prevent recurring incidents.- Develop and maintain backend services using Java 17 and frontend components using Angular 20.- Analyze application logs using Splunk to identify errors, exceptions, and performance issues.- Investigate JVM memory utilization, Out-of-Memory (OOM) errors, garbage collection, and memory leaks.- Perform cloud health checks and monitor application availability, resource utilization, and system performance.- Optimize application performance, improve code quality,



and implement defect fixes and enhancements.- Conduct impact analysis, unit testing, integration testing, and regression testing.- Support application upgrades, deployments, releases, and post-deployment validation.- Collaborate with QA, DevOps, architects, and functional teams to resolve complex technical issues.- Maintain technical documentation, incident reports, and troubleshooting procedures.- Identify automation opportunities and participate in code reviews, change management, and release planning.Technical Skills : - Development : Java 17, Angular 20, REST APIs- Supply Chain : Application Development, Support, Maintenance, and Enhancement- Monitoring : Splunk Log Analysis and Application Monitoring- ITSM and Ticketing : ServiceNow, Jira, Incident Management, Problem Management, and Change Management- Production Support : Ticket Analysis, Troubleshooting, Root-Cause Analysis, and SLA Management- Performance : Out-of-Memory Troubleshooting, JVM Analysis, Performance Tuning, and Optimization- Cloud Operations : Cloud Health Checks, Application Availability, and Resource Monitoring- Testing and Deployment : Unit Testing, Integration Testing, Regression Testing, Code Reviews, and Release Support (ref:hirist.tech)

📌 Production Support Engineer - Ticketing System (Bengaluru)
🏢 Runmap Infotech Private
📍 Bengaluru