As a Certified Service Advisor, you are the skilled “manager” of the entire customer oriented service process. You set the standards for customer support. Customer appreciates you as a certified service advisor, because you are competent, trustworthy; Your colleagues in the workshop appreciate your technical skills mean you speak the same language. In doing so, you are a competent interface between the customer and the workshop and make a substantial contribution towards the economic success of the entire field of After Sales.

You are extremely loyal to company and brand. You are Capable of capturing revenue opportunities through identification of additional work, value added services, up-selling of service products with conviction.

- You are honest with customers and offer them solutions that take time and costs into account.
- You are good at planning and organizing. You are aware of standard processes of reception, handover and follow-up to ensure customer satisfaction.

Main tasks Service reception

- Initial contact with the customer where you determine the customer and vehicle data.
- Documenting the customer’s concerns/requirements and offer recommendations for additional jobs with reference to the service history and vehicle condition.
- Presenting the current service offers to the customer,



offering additional services as well as services that are free-of-charge or subject to a fee (e.g. vehicle care, pick-up and drop-off service, washing the vehicle) and indicating the necessity and benefits thereof.
- Information on available contact channels (i.e. voice calls, video calls, SMS, email) and share the contact details for further communication.

Triggering the invoicing process after maintenance and repairs has been completed.

- Greeting the customer and taking back the courtesy car.
- Conclude the meeting with customer feedback and information on next service due, online appointment facility for future visits. Service follow -up/customer support
- Making the service follow-up call after 3 days of delivery, for ensuring customer satisfaction.
- Diploma or Graduate in Automotive Segment. Training
- Trained and certified technology specialist in a motor vehicle service profession or proof of comparable competencies through a technical entrance test.
- Training series to become a certified service advisor and annual participation in update training courses by Mercedes-Benz.

Experience

- 4-5 years of experience as Service Advisor
- Preferred an experience with a Luxury Automobile brand

📌 SERVICE ADVISOR ~ CUSTOMER SERVICE (Pune)
🏢 B.U.Bhandari Motors
📍 Pune