We are looking for a Customer Support Associate with experience in international voice and chat support, preferably in financial services, payments, or other regulated industries.
Handle customer queries related to payments, billing, transactions, credit cards, and account-related issues through voice and chat.
Ensure high customer satisfaction while meeting quality and performance targets.
Use AI-powered support tools, chatbots, or AI copilots to assist with customer interactions.
Minimum 2 years of international voice and chat support experience.
Hands-on experience with payment, billing, transaction, or financial account-related queries.
Experience in FinTech, Banking, Insurance, Financial Services, or Crypto is preferred.
Basic exposure to AI-powered customer support tools is an added advantage.
Note: Candidates with robust financial services or payment support experience will also be considered. Crypto industry experience is an added advantage.