Job Title: Customer Support Associate Job Location: Job Type: Full-time

OMSGuru is a 8-year-old software product company located in Bopal, Ahmedabad working in the eCommerce Industry. OMS Guru is a backbone for online eCommerce vendors and helps them grow their businesses profitably. We serve over 10000+ happy clients who use our services. OMSGuru is built with single goal in mind: to help big & small sellers and retailers manage their back-end business operations with ease. Thank you for your interest in OMS Guru solutions private limited.

Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software.

Support our existing clients via Chat, Phone, Email & Tickets.
Help onboard new clients onto our system




Respond promptly and professionally to customer inquiries in person, by telephone, or by email
Maintain an updated knowledge of the organization's products, services, and customer service policies
Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
Establish and maintain valuable rapport with customers by using positive language and anticipating their needs.

Fluent in Hindi & English
Working knowledge of Microsoft Excel
Typing Speed of minimum 30 Words Per Minute
Any Graduate

📌 E-Commerce Customer Service Advisor (full-time) (Ahmedabad)
🏢 OMSGURU Solutions PVT.LTD
📍 Ahmedabad