Role Overview : The Functional Consultant D365 Field Service is a senior individual contributor and client-facing role responsible for the functional implementation, configuration, and optimization of Microsoft Dynamics 365 Field Service solutions.Key Responsibilities : Functional Implementation & Configuration : - Lead end-to-end D365 Field Service implementations, including Work Orders, Incident Types, Service Agreements, Entitlements, Bookings, and Invoicing.- Configure and manage Resource Scheduling including Skills, Crews, Territories, Work Hours, and the Schedule Board.- Set up and manage Resource Scheduling Optimization (RSO/FSO) to automate and optimize field resource dispatching.- Configure Customer Assets, Functional Locations, Service History, Warranty/AMC processes, and Inventory & Purchasing workflows.- Implement and support the D365 Field Service Mobile App for frontline technicians, including offline sync, inspections, and time tracking.- Configure Connected Field Service (IoT) scenarios including device registration, IoT alerts, and proactive service triggers.- Leverage OOB (Out-of-the-Box) features including Agreements, Entitlements, Copilot for Field Service, and native scheduling capabilities minimizing unnecessary customizations.Requirements & Solution Design : - Lead client discovery workshops, requirement-gathering sessions, and gap-fit analysis to map business processes to D365 Field Service capabilities.- Conduct current-state and future-state process mapping, producing swim lane diagrams, functional design documents, configuration workbooks, and test scenarios.- Perform fit-gap analysis and recommend best practices, OOB adoption strategies,



and roadmap recommendations for system improvements.- Prepare key project documents including BRD, FRD, SDD, UAT scripts, and training materials.Integration & Platform Collaboration : - Collaborate with technical teams on integrations with D365 Customer Service, Sales, Power BI, and third-party systems (ERP, IoT, Telephony).- Work alongside developers to extend Field Service using Power Platform (Power Apps, Power Automate, Power Pages) where OOB is insufficient.- Support data migration activities including data mapping, cleansing, validation, and cutover planning.Testing, Training & Go-Live : - Lead System Integration Testing (SIT), User Acceptance Testing (UAT), and production cutover activities.- Conduct super user, dispatcher, and technician training sessions on D365 Field Service and related CE applications.- Provide post-go-live hypercare support, issue resolution, and system optimization recommendations.Pre-Sales & Client Engagement : - Support pre-sales activities including solution demonstrations, RFP/RFI responses, effort estimation, and SoW preparation for Field Service opportunities.- Build robust client relationships and act as a trusted functional advisor on Field Service best practices and product roadmap.- Mentor junior consultants and contribute to internal knowledge assets, delivery frameworks, and reusable accelerators.Technical Skills & Expertise : - Deep expertise in D365 CE modules : Customer Service, Field Service, Omnichannel for Customer Service.- Dataverse architecture : Data modeling, entity relationships, business rules, and security models.- Power Platform : Power Automate (flows for FS automation), Power Apps (model-driven), Power BI reporting.- Exposure to D365 Customer Service module (cases, SLAs, entitlements) for cross-module solutioning. (ref:hirist.tech)

📌 BDO India - Functional Consultant - Microsoft Dynamics 365 Field Service (Noida)
🏢 BDO India Services Private
📍 Noida