The Project Manager is responsible for managing customer projects from initiation through delivery, ensuring projects are completed on time, within budget, and to agreed quality standards. Acting as the primary point of contact for customers, this role coordinates internal teams, manages project finances, mitigates risks, and drives customer satisfaction while applying RWS tools, technologies, and best practices. The role is responsible for project planning, financial management, customer satisfaction, risk management, and collaboration with internal teams to achieve successful project outcomes.
At RWS, we enable the world's largest enterprises to communicate with global audiences through cutting-edge language technology, AI-driven solutions, and expert services. Our RWS Transform division empowers organizations to accelerate digital transformation, scale global content, and unlock growth in every market.
Project Delivery & Customer Management
Act as the primary point of contact for customers for all project-related activities.
Manage multiple projects simultaneously, ensuring delivery on time, within budget, and to required quality standards.
Set up and manage end-to-end project workflows using RWS tools, technologies, and best practice methodologies.
Prepare accurate project quotes, schedules, and resource plans that align with customer requirements.
Clearly communicate project requirements to internal production teams to ensure successful execution.
Participate in customer meetings, provide project updates, and ensure follow-up actions are completed on time.

Financial & Commercial Management
Ensure effective financial management across projects and programs.
Monitor project budgets, profitability, and work-in-progress (WIP).




Ensure timely customer invoicing and support debt collection activities.
Prepare accurate budget forecasts and financial submissions.
Deliver projects in line with agreed margin and profitability targets.
Risk & Issue Management
Identify project risks, challenges, and opportunities.
Implement mitigation plans to ensure successful project delivery.
Maintain accurate project documentation, including:
Project archives
Ensure compliance with ISO standards, quality processes, and internal governance requirements.
Follow established project management methodologies and operational procedures.
Work closely with cross-functional teams to coordinate project activities and resolve issues.
Ensure accurate utilization and capacity management data is maintained within relevant systems and tools.
Support data accuracy for operational planning and decision-making.
Promote efficiency, quality, and continuous improvement across customer accounts and internal operations.
Help identify training needs within the team.
Take ownership of personal development and actively participate in performance and career development discussions.
Project Management principles
Risk Management
Customer service and account management practices
Knowledge of customer industries, business objectives, organizational structures, and stakeholder management.
Skills & Experience




Presentation and stakeholder management skills.
Ability to explain complex technical or linguistic concepts to non-technical audiences.
Strong planning, organization, and time management skills.
Risk assessment and escalation management.
Bachelor's degree or equivalent in Business, Languages, or a related field.
3 to 5 years of customer-facing project management experience in a similar or related industry.
Experience managing project budgets, schedules, resources, and customer relationships.
Committed to quality, compliance, and continuous improvement.
Adaptable and flexible in a fast-paced environment.
Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood , then you'll love life at RWS.
This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us solid. We want every employee to grow as an individual and excel in their career.
In return, we expect all our people to live by the values that unite us: to partner , putting clients fist and winning together , to pioneer , innovating fearlessly and leading with vision and courage, to progress , aiming high and growing through actions and to deliver , owning the outcome and building trust with our colleagues and clients.
All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.

📌 Project Manager - Planning (India)
🏢 RWS
📍 India