Darwinbox- one of Asia's fastest Unicorns based out of DIFC, Dubai - is a mobile-first, AI-enabled cloud-based HR platform that partners with enterprises to unlock their HR potential. They automate an organization's HR needs across the entire hire-to-retire employee lifecycle from Recruitment, Onboarding, Core transactions (Leave, attendance & Payroll) to engagement, Performance Management and People Analytics.

They support 800+ global enterprises covering 2+million employees across 143 countries (e.g., Nivea, Starbucks, Sephora, Zara, and AXA, along with Ghassan Aboud, Al Zayani, Property Finder, EFS Facilities Services, Jashanmal, Alinco, Lulu Group in the region). With marquee investors including the likes of Microsoft, Salesforce, Sequoia, TCV- they are the only Asian origin vendor on Gartner's Magic Quadrant and are rated the highest globally at 4.8/5 Gartner's customer review platform- Peer Insights.

About the Role: We are seeking a Customer Success Manager to play a critical role in driving the strategic success and transformation of HR systems. You will serve as a bridge between business needs and technology, leveraging your expertise to drive impactful outcomes in workforce management. Optimize Customer Success Processes:



Leverage cutting-edge tools and technologies to enhance the efficiency and effectiveness of customer success processes, driving improved outcomes for customers.

Customer Advocacy & Engagement: Curate compelling case studies, testimonials, and references to highlight customer success stories and ensure continuous engagement.

Identify and pursue cross-sell and upsell opportunities to expand product usage within existing accounts, increasing customer lifetime value.

Collaborate Across Teams: Work closely with sales, marketing, and product development teams to ensure a seamless customer experience and a unified product roadmap.

Client Relationship Management: Experience: Minimum 6+ years of experience in customer success or a similar role within the HR or HCM space, with a proven track record of driving customer outcomes and identifying cross-sell/upsell opportunities.

Data-Driven: Ability to analyze and interpret customer success metrics, making informed decisions that drive results.

Stakeholder Management: Experience in building and maintaining relationships with key stakeholders, both internally and externally.

📌 Customer Success Executive - Marketing (Mumbai)
🏢 Darwinbox
📍 Mumbai