Customer Support Specialist A high-growth, VC-backed SaaS company building its founding India customer support pod
Location: Remote (India)
Flexiple has partnered with a high-growth, VC-backed SaaS company to build out its founding India customer support pod. You would be one of the first support hires in the country, shaping how the company talks to customers as the product scales fast. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.
As a Customer Support Specialist, you will handle inbound product queries across chat and email, troubleshoot issues end to end, and help set the support playbook for a fast-moving product.
Customer Support
Respond to product queries over chat, email, and in-app messaging within SLA
Build and maintain a growing help-center and internal knowledge base
1 to 4 years in customer support, technical support, or a SaaS help-desk role

- Explicit written and spoken English and a reliable remote-work setup
- Experience supporting a B2B SaaS or developer-facing product

Direct influence over the support playbook as an early India hire
Remote-friendly, pan-India hiring with long-term placement

📌 Customer Service Helpdesk Advisor - Remote (India)
🏢 Flexiple
📍 India