Ways of Working - Office / Field: Employees are expected to work from the office on all days out of their respective base locations.
Swiggy Dineout is building India's largest dining out platform that processes more than 100M diners for its partner restaurants across its network for 21000 restaurants in 34 cities and growing. We are striving to augment our consumer promise of enabling unparalleled convenience by helping diners explore restaurants across all categories - from QSRs, cafes, casual dining, premium, fine dining and more and offer the widest range of offers on restaurant bills through easy payments on the app. If you are a foodie and equally passionate to redefine the experience of dining out, join our team to be a part of the Swiggy ride!
The role holder is expected to oversee the onboarding and account management activities of the team on the ground regularly. Meet top accounts consistently to understand partner mindset, investment appetite, growth goals to grow the business. Review Team performance periodically, provide inputs and timely feedback for course correction.

Account & Partner Relationship Management

Discuss the P & L of the top restaurant partners to enable them see performance opportunities/misses; Structure the commercial understanding between the account and Swiggy for existing and new accounts and propose revisions/changes seasonally or when agreed upon.
Articulate insights that can help partners in taking necessary corrective actions for growth by activating the right growth metrics/levers
Meet the competitor's top accounts to gather insights on competitor actions and propose counter measure

Data Interpretation & Performance Management

Track Daily Salesmate / Physical Meetings done by each sales POC




Track Weekly performance of Account Growth / Degrowth at portfolio /city level and RCA the reasons of it
Tack performance of Low Counter Share Outlets on the platform & Build plans along with sales poc to grow them to desired levels
Track Daily Performance wrt key metrics such as Ads RPO for their accounts

Team Management

by monitoring progress constantly.
Ensure direct field engagement and engage the team to communicate expectations and coach them on best practices.

Interact with partner support (discount change, Restaurant Display page etc.), sales operations (competition comparison data, or any ongoing festival data etc.) and finance team ( reconciliation of payouts, queries on GST etc, amount not credited to partner accounts etc.).

Elements of data dashboards such as CMS/ PowerBi/Compass/Salesmate
Understanding of Conversion Funnel - Advanced Level Week Wise /Month Wise/Day Wise transactions across accounts , denial rates, supply metrics vs competition

Graduate with 4-6 years of field sales experience; Fluency in local language and working knowledge of English
Good working knowledge and experience of e-commerce activities and all online marketing channels
Attitude & Aptitude for Sales
Analytical, good Excel skills.
The candidate has to be flexible, restaurant owners do not operate on 9-to-5 schedules
Identify, build, and use a wide network of contacts with people at all levels, internally and externally. Creativity & Initiative : Demonstrate creativity & originality in your work and have the personal drive and initiative to bring about change and help drive the business forward.

'We are an equal prospect employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, sex, disability status, or any other characteristic protected by the law'

📌 Sales Manager - English Speaker (Mumbai)
🏢 Swiggy
📍 Mumbai