We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. Why you'll love this role as an Infrastructure Manager at Civica As an Infrastructure Manager within Civica's Infrastructure Services team, you will lead a geographically distributed team across the UK and India, responsible for delivering secure, resilient, scalable and cost-effective infrastructure services that underpin Civica's global operations. This is a critical leadership role for an experienced infrastructure qualified who combines strong technical expertise with exceptional people management and delivery capabilities. You will lead a team of Infrastructure Engineers and Senior Infrastructure Engineers, managing operational excellence, service reliability, infrastructure projects, and continuous improvement initiatives across a complex hybrid technology environment.



Balancing strategic transformation programmes with day-to-day operational demands, you will ensure the business has the robust infrastructure foundation it needs to operate effectively every day. This role offers the opportunity to play a key part in Civica's wider IT transformation journey, including major initiatives such as data centre exit programmes, cloud modernisation, infrastructure optimisation, automation and resilience improvements. You will also lead the delivery of cutting-edge infrastructure projects leveraging Microsoft Azure, Platform-as-a-Service (PaaS) technologies, containerised platforms and emerging AI-enabled infrastructure capabilities. Manage priorities, resources and delivery across projects, operations, incidents and escalations. - Drive operational excellence across Azure, hybrid infrastructure, networking, storage, backup, monitoring, automation and resilience services. - Ensure infrastructure services meet quality, security, governance and operational standards. - Support cloud transformation, data centre exit, M&A; integration and infrastructure modernisation programmes. - Collaborate with Security, IAM, Network Services, Helpdesk and business stakeholders to deliver enterprise priorities. - Manage team performance, capability development and workforce planning. - Report on delivery progress, risks, dependencies and operational performance. Leadership of remote and geographically distributed teams. - Resource, project and capacity planning. - People leadership, coaching and performance development. - Risk, dependency and stakeholder management. - Continuous improvement and service quality focus. -

📌 Head of Infrastructure - Remote (India)
🏢 Civica
📍 India