Welcome to the Cisco Customer Experience Centre (CXC), a strategic business entity within Cisco's broader Customer Experience (CX) organization. CXC serves as a 'trusted advisor' setting, helping organizations explore AI-driven insights, secure infrastructure, and digital transformation strategies.

Our teams operate across strategic regions worldwide, bridging time zones, languages, and local laws to deliver a seamless and relevant customer experience. As a Project Manager within CXC, you will be at the forefront of Cisco's AI-first strategy, driving Execution and Delivery through AI-assisted project management. Act as a strategic partner to executive leadership and key customer stakeholders, translating sophisticated technical delivery into compelling business value propositions

Institutionalize next-generation project management methodologies, encouraging a culture of AI-fluency and innovation under Cisco's PMO framework

Drive predictive delivery by using AI-driven insights to proactively lead project lifecycles, identifying and mitigating risks before they impact any constraints.

Hold full accountability for program-level financial health, including margin optimization, revenue forecasting, and strategic prioritization

Present service business value to customers, influencing their assessment, planning, and management of critical projects

Supervise sophisticated, high-stakes Projects and Programs across multiple accounts, ensuring alignment with global business objectives and long-term customer success

Lead large and complex infrastructure projects within an account or group of accounts

Lead large-scale, cross-functional teams to resolve systemic delivery issues, driving consensus across diverse business units, technology areas, and global theatres

Leverage AI assistants and prompt engineering to automate routine project management tasks, including real-time meeting intelligence, action item tracking,



and status reporting

Use the Digitized Delivery platform and AI-driven insights to manage project lifecycles proactively, identifying and mitigating potential risks before they impact timelines

Influence customers in the assessment, planning, and management of projects

Define and institutionalize next-generation project management methodologies under Cisco's PMO framework, encouraging a culture of innovation and AI-fluency

Bachelor's degree or equivalent experience in Engineering or Technology (BE/B.Tech or equivalent)

Minimum 6 years of dedicated Project Management experience within the IT industry, with an overall experience of 11 to 15 years.

Minimum 3 Years experience working with Large Enterprise Size Customers.

Proven experience in handling global, customer-facing projects in highly sophisticated functional or matrix organizations

Proficiency in project management tools including Microsoft Project Plan (MPP), Microsoft Excel, JIRA, and Confluence

Professional PM Certification such as PgMP, PRINCE2, ITIL, SCRUM, or equivalent, with preference given to PMP/PgMP certified professionals

Willingness to travel locally and internationally as required by project scope, and adaptability to diverse time zone requirements

Advanced degree or equivalent experience preferred e.g. MBA, MCA, or M.IT Infrastructure, Migrations, Networking, Data Centre, Security, and/or Collaboration

Hands-on experience with Agile / Scrum project methodologies, demonstrating flexibility and delivery practices





Basic knowledge equivalent to CCNA or higher, demonstrating understanding of networking and infrastructure concepts

Familiarity with AI-assisted project management tools and prompt engineering techniques to drive automation and productivity

Experience in program-level management, including revenue forecasting, margin optimization, and strategic resource planning

Track record of successfully leading large-scale, cross-functional teams across geographies and business units

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. To ensure that we hire the best talent in the right way, we follow a strict hiring process and recently, Cisco has been made aware of fraudulent recruiters claiming to be from the company. be conducted across email, phone, or WebEx

If you have been requested to apply for a role or have received an offer from a site other than or cisco.com, do not provide any personal identifying information, including your Aadhaar or other personal identifying number, birth certificate, banking information, driver's license, or passport.

If you are the target of a recruiting scam, consider filing a report with your local law enforcement authorities. Cisco bears no responsibility, and cannot be held liable, for any claims, damages, expenses, or other inconvenience resulting from or in any way connected to recruiting scams.

📌 Project Manager - Customer Success (Bengaluru)
🏢 CISCO Credit
📍 Bengaluru