Guest Handling Guest Relations Complaint handling Guest Service Management
Minimum Qualification
Diploma in Hotel Managment
Working Language
EnglishHindi
Job Description
Job Summary
The Hostess is responsible for welcoming guests to the restaurant or F&B; outlet, managing table reservations and seating arrangements, and ensuring a smooth and pleasant dining experience. The role plays a key part in creating the first impression of the restaurant and maintaining guest satisfaction through qualified hospitality and coordination.
Key Responsibilities
Guest Welcome & Seating
- Greet guests warmly upon arrival at the restaurant or outlet.
- Escort guests to their tables and ensure comfortable seating arrangements.
- Provide menus and introduce the restaurant concept or daily specials.
Reservation Management
- Handle table reservations through phone, email, or in-person requests.
- Maintain reservation logs and manage table allocation efficiently.
- Coordinate with restaurant team for special requests and VIP bookings.
Guest Flow & Table Management
- Monitor table occupancy and manage waiting lists during peak hours.
- Ensure optimal seating arrangements to maximize restaurant capacity.
- Coordinate timely table turnover without compromising guest experience.
Guest Relations
- Interact with guests to ensure satisfaction and comfort during arrival.
- Assist in handling guest preferences, special occasions, and VIP guests.
- Address basic guest queries and escalate concerns when necessary.
Coordination with F&B; Team
- Work closely with service staff, supervisors, and kitchen team for smooth operations.
- Communicate guest requirements, allergies, or special instructions.
- Ensure timely table readiness and service coordination.
Appearance & Ambience Standards
- Ensure reception and entrance area is clean, organized, and welcoming.
- Maintain professional grooming and hotel brand appearance standards.
- Contribute to maintaining a positive dining atmosphere.
Complaint Handling & Service Recovery
- Handle minor guest concerns politely and professionally.
- Escalate major complaints to restaurant manager or supervisor.
- Support service recovery efforts to ensure guest satisfaction.
Reporting & Documentation
- Maintain daily reservation records, guest feedback, and seating reports.
- Assist in preparing occupancy and reservation reports.
- Report operational issues to management when required.
📌 Hostess - Food & Beverage Service (Brahmapur)
🏢 Mayfair Hotels and Resorts
📍 Brahmapur
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