Job Description – Credit Control Officer

1. Job Title

Credit Control Officer

2. Key Responsibilities

As a Credit Control Officer, your responsibilities will include:

- Monitoring customer outstanding balances, payment dues, and ageing reports on a regular basis.
- Following up with customers for timely collection of outstanding payments and overdue amounts.
- Maintaining regular communication with customers regarding payment schedules and pending dues.
- Coordinating with the Sales Team for payment follow-ups, collection targets, and resolution of outstanding issues.
- Monitoring customer credit limits and ensuring adherence to approved credit terms and payment conditions.
- Identifying overdue and high-risk accounts and escalating delayed or doubtful payments to the reporting manager.
- Maintaining accurate customer ledgers, outstanding statements, collection records, and payment follow-up details.
- Preparing daily, weekly, and monthly collection reports, ageing reports, and other MIS as required.
- Coordinating with Accounts and Finance Teams for payment reconciliation, receipt confirmation, and adjustment of customer accounts.
- Supporting the implementation of company credit control policies, procedures, and internal controls.
- Assisting in resolving customer payment disputes, account discrepancies, and collection-related issues.




- Conducting customer visits, wherever required, for payment follow-ups and collection purposes.
- Achieving assigned collection targets and supporting the company's working capital and cash flow objectives.
- Performing other duties related to credit control and receivables management as assigned by management from time to time.

3. Performance Expectations

Performance will be evaluated based on collection target achievement, timely recovery of outstanding payments, reduction of overdue receivables, customer payment follow-ups, credit limit monitoring, accuracy of customer accounts and MIS reports, coordination with internal departments, collection efficiency, reporting discipline, attendance, punctuality, and compliance with company policies and procedures.

Performance targets and evaluation parameters may be revised from time to time based on business requirements and organizational objectives.

4. Reporting and Coordination

The Credit Control Officer shall report to the Credit Control Lead / Credit Control Manager and coordinate with Sales, Accounts, Finance, Dispatch, and other concerned departments for effective receivables management and timely collection of payments.

Pay: ₹35,000.00 - ₹50,000.00 per month

Work Location: In person

📌 Credit Officer (Indore)
🏢 Padam International (Gagan Toor Dal, Rice & Instant Mix)
📍 Indore