JOB DESCRIPTION

Guest Service Associate – Food & Beverage (F&B;)

Department: Food & Beverage

Designation: Guest Service Associate (F&B;)

Reports To: F&B; Captain / Restaurant Supervisor / Outlet Manager

Location: Ramada by Wyndham Vrindavan

Job Summary

The Guest Service Associate – F&B; is responsible for providing courteous, efficient, and professional food and beverage service to guests. The role involves ensuring guest satisfaction, maintaining service standards, and supporting the smooth operation of the assigned restaurant, outlet, banquet, or other F&B; areas.

Key Responsibilities

- Greet and welcome guests in a warm, courteous, and professional manner.

- Escort guests to their tables and assist with seating arrangements when required.

- Present menus, explain food and beverage items, and provide recommendations to guests.

- Take food and beverage orders accurately and communicate them to the kitchen/bar team.

- Serve food and beverages according to the hotel's service standards.

- Ensure proper table setup, mise-en-place, and cleanliness of the outlet.

- Clear, clean, and reset tables promptly after guest departure.

- Maintain proper knowledge of the menu, ingredients, preparation methods, and applicable promotions.

- Coordinate with the Kitchen, Bar, Stewarding, and other departments to ensure smooth service.

- Handle guest requests, feedback, and complaints professionally and escalate issues to the supervisor when required.

- Ensure accurate billing and assist guests with payment procedures.

- Promote upselling of food, beverages, desserts, and special offers wherever appropriate.

- Maintain high standards of personal grooming, hygiene, and professional appearance.





- Follow all hotel policies, SOPs, hygiene standards, food safety practices, and brand standards.

- Ensure proper handling and care of equipment, crockery, cutlery, glassware, and other F&B; operating equipment.

- Assist in banquet operations, events, coffee shop, rooftop outlet, bar, and other F&B; areas as assigned.

- Participate in daily briefings, training sessions, and departmental meetings.

- Report any maintenance issues, breakages, shortages, or safety concerns to the concerned supervisor.

- Support the team during busy operations and maintain a positive and cooperative working workplace.

- Perform any other duties and responsibilities assigned by the F&B; management.

Skills & Competencies

- Good communication and interpersonal skills.

- Guest-oriented and service-focused approach.

- Basic knowledge of food and beverage service.

- Ability to work effectively in a team.

- Good grooming and professional presentation.

- Positive attitude and willingness to learn.

- Ability to work under pressure in a fast-paced hotel environment.

- Basic knowledge of POS and billing procedures is an advantage.

- Good knowledge of English and Hindi; additional languages are an advantage.

Qualification & Experience

Qualification: Minimum 10+2; Diploma/Degree in Hotel Management preferred.

Experience: Freshers or candidates with relevant hotel/F&B; experience may apply.

Working Conditions

The position requires flexibility to work in shifts, weekends, holidays, and during high-occupancy or banquet operations as per business requirements.

Pay: From ₹13,000.00 per month

Benefits:

- Flexible schedule
- Food provided
- Provident Fund

Work Location: In person

📌 Guest Service Associate – Food & Beverage (F&B) (Vrindavan)
🏢 RAMADA by Wyndham ,Vrindavan
📍 Vrindavan