RPOSITION SUMMARY

- Project Manager in Lien Operation handles a pivotal role in guiding and managing mass tort dockets through lien operations from intake hand-off phase to completion.
- Daily activities will include reviewing aging liens, ensuring timely completion of dockets and lien related duties that company is required to perform accurately and in timely manner.
- Project Leader will work closely with project onboarding, CRM team and US Lien project director to perform the daily duties.
- Other responsibilities may include but are not limited to updating Management Information Systems (MIS), providing quality feedback, communicating essential updates within the team, and conducting training sessions for project analysts.

JOB RESPONSIBILITIES

To review MSA and ensure that ARCHER is performing full scope of services as defined by clients and MSA.

Identify docket level needs, both internal and external, and ensure that those needs are met. This includes:

❖ Identifying operational roadblocks preventing lien resolution progress and working with other departments/teams to ensure those roadblocks are cleared.

❖ Understanding key deliverables and scope (i.e. disbursement requests, holdback reports, etc.) and ensuring ARCHER is complying with all established protocols, as well as creating new protocols when necessary.

❖ Ensuring that health claim audit protocols are developed and implemented.

❖ Assisting in drafting external communications by providing lien related content.

❖ Ensuring lien level reporting is established and delivered to clients on schedule. Maintain database using MS Excel and SQL, develop dashboards using Power BI tool as it relates to the lien resolution.

Analyzing and interpreting data in order to provide instruction for inputs into database,



including understanding the effects that data has on the lien resolution process.

This includes establishing streamlined ways to process information on dockets.

Monitoring key milestones for all dockets, which includes:

❖ Coordinating with other departments to prepare them to act when milestones are met.

❖ Ensuring other departments fulfill responsibilities timely when certain milestones are met.

❖ Coordinating with Accounts Receivable or Project Director when invoicing milestones are met to ensure timely invoicing for lien resolution services.

❖ Coordinating with Lien Payments team to establish docket specific lien payment requirements, including timing of when lien payments will begin.

Develop and uphold Standard Operating Procedures (SOPs) and comprehensive training documents.

Manage process transitions and conduct training sessions for both On-Job Training (OJT) and Business as Usual (BAU).

Deliver training to both existing and new associates, ensuring alignment with performance standards.

Track and report on key docket metrics.

KNOWLEDGE AND SKILLS

Bachelor’s degree in any stream (preferably- commerce background).

Proven 3- 5 years of experience in US-based MNC.

Exposure of project management or certification will be appreciated.

Technical Skills:

Advance MS office skills including MS Excel, PowerPoint, and proficiency in Outlook.

Proficiency in SQL and Power BI.



Should be able to create reports and dashboard for a given tort or docket independently.

Data analysis skills: Strong eye for detailing to arrest any data error coupled with above average spelling, grammar, and diction skills.

Exhibit proficiency in both written and verbal communication, showcasing the ability to comprehend provided information and draw appropriate conclusions.

Possesses robust analytical capabilities, enabling the identification and resolution of complex issues.

Actively seeks opportunities to refine existing workflows, contributing to overall operational excellence.

Behavioral Skills: Demonstrates strong problem-solving abilities, analyzing alternatives and implementing effective solutions to address work-related challenges.

Ability to be discrete and maintain high levels of confidentiality. One should be able to work in a fast-paced environment with a high level of patience, tact, and diplomacy.

Have excellent customer service, interpersonal, listening, and problem-solving skills. Proficient in both oral and written communication.

Displays agility, capable of functioning both as a sole contributor and a collaborative team player as needed.

Possesses a keen eye for details and subtle shifts, proactively identifying potential problems and devising solutions before they escalate.

Exhibits flexibility and adaptability, responding swiftly in rapid-paced workplaces to meet shifting demands.

ADDITIONAL NOTES Knowledge of US Insurance/liens will be an added advantage. Previous experience in operations and business analysis is preferable.

CAREER PROGRESSION Senior Project Manager

Pay: ₹600,000.00 - ₹800,000.00 per year

Work Location: In person

📌 Project Manager (Vadodara)
🏢 MVP Consults Private
📍 Vadodara