The F&B; Associate is responsible for providing excellent food and beverage service to hotel guests, ensuring guest satisfaction, maintaining service standards, and following hotel hygiene and safety procedures.
Key Responsibilities
- Welcome guests warmly and assist them with seating arrangements.
- Present menus, explain food and beverage options, and take orders accurately.
- Serve food and beverages according to hotel service standards.
- Set up tables, prepare the restaurant, and maintain cleanliness before, during, and after service.
- Ensure timely and courteous service to guests.
- Coordinate with the kitchen and other hotel departments to ensure smooth operations.
- Handle guest queries, requests, and complaints professionally.
- Follow food safety,
hygiene, sanitation, and grooming standards.
- Assist with buffet setup, restaurant opening and closing duties, and banquet functions as required.
- Prepare and present bills and coordinate payment processing when assigned.
- Maintain proper stock of service equipment and report shortages to the supervisor.
- Follow hotel policies, standard operating procedures (SOPs), and service quality standards.