Handle customer calls, emails and WhatsApp queries related to internet connectivity and services. • Understand customer requirements and recommend suitable Internet, ILL, Broadband, Fiber, SD-WAN and networking solutions. • Generate recent leads through cold calling, online research, LinkedIn, databases, references and other channels. • Identify potential B2B / corporate customers requiring internet and connectivity services. • Make outbound calls to prospective customers and explain available internet plans and solutions. • Qualify leads based on location, bandwidth requirement, business requirement and budget. • Maintain and regularly update the Lead / Customer Database and CRM. • Follow up with leads and convert qualified prospects into sales opportunities. • Coordinate with the Sales, Network/Technical and Installation teams for customer requirements.



• Share quotations, service details and basic commercial information with customers. • Coordinate for feasibility checks, installation, activation and service-related queries. • Resolve customer complaints and coordinate with the technical team for timely resolution. • Maintain proper records of customer interactions, complaints, follow-ups and lead status. • Track daily calls, leads generated, follow-ups, conversions and customer issues. • Conduct customer feedback and maintain good customer relationships. • Support the sales team in achieving monthly lead generation and revenue targets.

Pay: ₹10,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Support Executive (Delhi)
🏢 Adapt India Network
📍 Delhi