This role is for you if you are a person with experience in customer-focused/Customer Care role. Roles and responsibilities is to handle customer technichal queries and service requests through calls, WhatsApp, and email. The role involves coordinating with the service team, following up on customer issues, maintaining service records, and ensuring timely resolution while delivering a positive customer experience.
HINDI SPEAKING, CHENNAI CANDIDATES WILL BE PREFERRED
Key Responsibilities
- Handle customer queries and service requests through calls, WhatsApp, and email.
- Coordinate with the service team for timely resolution of customer issues.
- Follow up on open tickets and ensure closure within the required timeline.
- Maintain customer and service records in the ERP/CRM system.
- Coordinate with internal teams to resolve customer concerns.
Requirements
- Hindi speaking is mandatory.
- Valuable communication skills in English and Hindi.
- 1–3 years of experience in Customer Care / Customer Support / Voice Process preferred.
Preferred Skills
- Customer handling and relationship management
- Strong follow-up and coordination skills
- Problem-solving and complaint resolution
- Basic knowledge of CRM/ERP systems or ticketing software
- Time management and multitasking
Location: Nungambakkam, Chennai
Employment Type: Full-Time
Job Type: Full-time
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
- Food provided
- Health insurance
- Provident Fund
Application Question(s):
- 1. How good are you in speaking Hindi?
- 2. How many years of experience do you have in Customer Care?
- 3. What are the languages that you know?
📌 Client Service Executive – Technical (Hindi) (Chennai)
🏢 ARIHANT MAXSELL TECHNOLOGIES
📍 Chennai
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