Roles & Responsibilities

- Own a portfolio of client accounts ensuring high satisfaction, retention, and revenue expansion
- Develop and execute account growth strategies including cross-sell and upsell opportunities
- Serve as the primary point of contact for C-level executives and build trusted relationships
- Oversee active engagements to ensure alignment between SOW commitments and delivery outcomes
- Monitor engagement health and proactively resolve risks, escalations, and delivery gaps
- Collaborate with Delivery, PMO, and Sales teams to ensure seamless execution
- Lead contract discussions including SOW restructuring, renewals, and amendments
- Partner with Finance to oversee invoicing accuracy and revenue tracking
- Establish and maintain governance frameworks including regular client and internal cadences
- Identify opportunities to enhance client solutions using emerging technologies like AI, Data, and Cloud

Ideal Candidate

- Strong Senior CSM Profile with enterprise account ownership, revenue growth, and strategic client management
- Must have atleast 7+ years of experience in Client Success/Account Management with the recent 4+ years in the B2B technology domain
- Must have experience being directly or indirectly involved in revenue growth and account expansion (cross-sell and upsell)
- Must have experience managing enterprise client relationships and serving as the primary contact for C-level executives driving retention, satisfaction, and long-term account growth
- Must have experience overseeing delivery and value realization — aligning SOW commitments with delivery outcomes, monitoring engagement health, and resolving risks/escalations
- Must have experience with commercial / contract ownership — SOW restructuring, renewals, amendments,



pricing alignment, and revenue tracking
- Must have cross-functional leadership ability (Delivery, PMO, Invoicing, Sales), strong governance, and data-driven account management, owning metrics like CSAT, retention/renewal, revenue growth, and account profitability
- Must be proficient in CRM systems, Azure DevOps, MS Teams, and contract management platforms
- Must have experience working with technology solutions/services in one of these areas - Data Analytics/Cloud/AI/or Digital Transformation services
- Must have excellent communication, negotiation, and executive presentation skills
- Bachelor's degree in Computer Science, Engineering, or related field
- B2B Tech companies
- MBA degree
- PMP, CSM, or CCSM certification

Additional Information

- This is a full-time role based in Hyderabad
- The role involves revenue ownership and strategic account management for a global software products firm
- Focuses on data-driven enterprises and innovative solutions in AI/ML and Data Analytics

Interview Process

4 Rounds

- Tech round
- Tech round
- Tech round
- HR round

Perks & Benefits

- Flexible working hours and inclusive hiring practices
- Comprehensive Health Insurance (GMC), Term Insurance, and Disability Insurance
- L&D; with FLEX Enterprise Learning Repository and Professional Certification Reimbursements
- Mentorship programs and job training initiatives
- Generous PTO, paid sick days, and bereavement leave
- Twice-yearly appraisal process and internal promotion focus
- Company-sponsored outings and family events
- Gratuity and Provident Fund advantages

Pay: ₹1,300,000.00 - ₹1,900,000.00 per year

Benefits:

- Flexible schedule
- Health insurance
- Paid time off
- Provident Fund

Work Location: In person

📌 Senior Client Success ManagerB Tech) (Hyderabad)
🏢 A-Talent Advisory
📍 Hyderabad