Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work. We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change. At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally. We believe that talent grows when presented with chance and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust. Job Profile: Position Overview: The Customer Onboarding Partners and Solutions (COS) Billing Specialist will be responsible for ensuring the timely and accurate set-up of new and reactivated customers, build customer relationships, and support of the overall responsibilities of the Sr Mgr, Mid Office. Principal
Responsibilities:
The following are essential job accountabilities: Equip Sales Team with Customer Onboarding Packe Initiate welcome calls to customers after first billing cycle Update new customer account file to include contact name and phone number (weekly) Review Randstad Vendor form requests and respond accordingly Identify and correct setup issues presented by the client Audit new orders and assignments for Randstad Inhouse Services and Strategic and National Accounts (at time of first billing)
Work closely with clients and AR to collect and maintain most up to date PO information Identify and recommend process improvements Use technology to streamline manual processes Consolidation of information and production of several reports Creation of reports, dashboards and providing meaningful analysis to the onshore team Standardization and automation of reports in excel and google sheets Percentage of Time ● initiate welcome calls & questionnaires to new customers 30% ● complete new vendor forms as requested and onboarding packets 10% ● Work closely with clients and collections to obtain and maintain the most current and accurate Purchase order information 5% ● monitor customer responses and bounce back emails in e-billing mailbox 25% ● audit orders and assignments for RIS and SANAccounts (at time of first billing) 30% 100% Key Competencies and
skills:
● Energetic, enthusiastic individual with strong reporting expertise and command over microsoft excel and VBA ● Strong written and verbal communication skills ● Excellent analytical skills and organization skills ● A team player with the ability to maintain a positive attitude in an extremely fast-paced environment Functional Competencies and
skills:
● Proficiency with Microsoft Office and Google Suite products (including vlookups, sumif(s) and pivot tables in Excel) Minimum
Education:
● Graduate degree in Accounting or Finance preferred Minimum Experience Minimum of 6-7 year experience in accounting and finance or relevant fields with analytical experience preferred Accounting knowledge and Peoplesoft experience preferred Knowledge of Randstad operations and systems is an asset Google suite, Excel, Query and Reporting preferred Is this the job for you? We would love to hear from you Please apply directly to the role and we will get in touch with you.