Description

We are seeking a motivated and dynamic Customer Care Executive to join our team. The ideal candidate will be responsible for providing exceptional customer service and support, ensuring customer satisfaction and loyalty. This is an excellent opportunity for individuals looking to start their career in customer service.

Responsibilities

- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Resolve customer complaints and issues effectively and efficiently.
- Maintain accurate records of customer interactions and transactions.
- Provide product and service information to customers as needed.
- Collaborate with other team members to enhance customer experience and satisfaction.




- Follow up with customers to ensure their issues have been resolved and they are satisfied with the service.

Skills and Qualifications

- Excellent verbal and written communication skills in English and Hindi.
- Strong problem-solving skills and the ability to think critically.
- Proficiency in using customer service software and tools (e.g., CRM systems).
- Basic knowledge of MS Office Suite (Word, Excel, PowerPoint).
- Ability to work in a quick-paced environment and manage multiple tasks effectively.
- Strong interpersonal skills and a customer-focused attitude.
- Ability to work flexible hours, including weekends and holidays.

📌 Customer Care Executive (Mumbai)
🏢 Seagull International
📍 Mumbai