Job Title

SailPoint Support Engineer

Role Overview

- Support and operate SailPoint IdentityNow (IDN) platform in a production environment
- Responsible for BAU operations, access management, lifecycle processes, and incident handling
- Ensure platform stability, compliance, and seamless identity governance operations

Key Responsibilities

IGA Operations & Support

- Provide L2/L3 support for SailPoint IdentityNow platform
- Handle IAM tickets, access requests, and incidents within SLA
- Monitor aggregation jobs, provisioning tasks, and identity processing
- Perform daily system checks and health validation

Identity Lifecycle Management (JML)

- Execute Joiner, Mover, Leaver (JML) activities
- Ensure timely provisioning and de‑provisioning of access
- Validate identity data from source systems
- Troubleshoot lifecycle failures and data issues

Access Request & Provisioning

- Process access requests via IdentityNow workflows
- Validate approvals and ensure least‑privilege access compliance
- Support provisioning using:

- SCIM / REST APIs
- Web Services / JDBC connectors

Troubleshoot provisioning failures and access discrepancies
Application Onboarding (Operational Support)

- Support application onboarding into IdentityNow
- Validate:

- Account aggregation
- Entitlements
- Access profiles

Assist in:
- Correlation and mapping
- Testing and UAT validation

Coordinate with application owners and onboarding teams
Incident Management & Troubleshooting

- Investigate and resolve:

- Aggregation failures
- Provisioning errors




- Identity sync issues

Perform root cause analysis (RCA)Escalate issues to engineering/vendor teams
Access Reviews & Certifications

- Support access certification campaigns
- Track completion and follow up with stakeholders
- Support remediation and closure activities
- Ensure compliance with access governance policies

Audit & Compliance Support

- Provide audit evidence and reports
- Support audit observations and remediation
- Ensure adherence to IAM policies and standards

Documentation & Process Improvement

- Maintain SOPs, runbooks, and onboarding documentation
- Document issues, fixes, and workflows
- Identify opportunities for automation and process improvement

Experience

Required Qualifications

- 4–6 years of IAM experience with SailPoint IdentityNow (mandatory)
- Experience working in IAM operations / support environment

Technical Skills

- Hands-on experience in:

- SailPoint IdentityNow (IDN)
- Identity lifecycle (JML) processes

Strong understanding of:
- Aggregation, correlation, provisioning workflows
- Access profiles, roles, and entitlements

Experience with:
- SCIM / API-based integrations

Familiarity with:
- Active Directory / Azure AD / Okta (good to have)

Basic scripting (PowerShell / API scripting) is a plus
Soft Skills

- Strong troubleshooting and analytical skills
- Positive stakeholder communication (business & application teams)
- Ability to handle BAU + incidents + onboarding simultaneously
- Detail-oriented with SLA-driven approach

📌 Sailpoint Support Engineer (Hyderabad)
🏢 MassMutual India
📍 Hyderabad