This role is for one of our clients Industry: Software Development Seniority level: Mid-Senior level Min

Experience:
5+ years

Location:
Bengaluru, Karnataka, India JobType: full-time n n₹15,00,000
- ₹25,00,000 a year Acts as a senior technical expert within the IT support team, responsible for resolving the most complex user issues, leading support-focused initiatives, and driving the evolution of support practices across the organization. This role ensures operational excellence, mentors other support staff, and contributes to cross-functional IT projects. Requirements Key Roles &

Responsibilities:
Provides expert-level technical support for escalated issues involving hardware, software, enterprise systems, and infrastructure. Leads major incident resolution efforts, coordinating with other IT functions and communicating with stakeholders. Defines and enforces best practices for support workflows, ticket handling, documentation, and escalations. Collaborates with engineering, infrastructure, and security teams to align support efforts with systems design and operational goals. Oversees technical onboarding and lifecycle management for complex user environments and sensitive roles. Develops internal tools, scripts,



or automation to improve support delivery and response times. Coaches and mentors junior and mid-level support engineers to build technical depth and service consistency. Tracks and analyzes support metrics to identify trends and proactively reduce incident frequency. Basic

Qualifications:
4+ years of progressive IT support or technical services experience Bachelor’s degree in Information Technology, Computer Science, or related field preferred Good experience in Okta, Jamf, Intune & Networking Strong expertise in Windows/macOS administration, endpoint management, Office 365 Experience with automation tools, scripting, and support-related analytics Exceptional problem-solving, communication, and mentoring abilities Proven record of owning major escalations, leading support initiatives, and driving service quality Perks & Benefits Opportunity to work with some of the smartest minds to solve complex challenges at scale. Impactful role in shaping and securing a global, cloud-native & AI driven platform. Cutting-edge, collaborative, and fast-paced culture. Must-have skills Okta, jamf, intune Good-to-have skills Windows/MAC OS administration, end point management n

📌 Senior IT Technical Support Engineer (Bengaluru)
🏢 Weekday`
📍 Bengaluru