**Role Overview** The Offshore Project Manager will be responsible for managing multiple CUSTOMER projects across the full project lifecycle, from initial intake through post go-live production support. This role will partner closely with **NTT DATA teams** , **Customer stakeholders** , **BPO teams,** **Release Management** , **Production Support** , and **delivery resources** to ensure projects are delivered within agreed scope, timeline, quality, and budget expectations. **Role Expectations / Core Contributions** + Manage multiple projects from initial inception through the **NTT DATA Intake Process** , delivery execution, go-live, and post-production support. + Facilitate cross-functional meetings with NTT DATA business/Operation/technical teams, customer stakeholders, and other impacted groups to review requirements, solution design, dependencies, risks, and delivery plans. + Lead and coordinate project intake activities, ensuring business and technical requirements are clearly captured, reviewed, and aligned with project objectives. + Represent assigned intake items or projects during the Full Estimation process, including coordination of estimates, review of assumptions, and preparation/sending of estimation letters to Customer for approval. + Work closely with the NTT DATA Release Manager to support sprint planning and release planning for prioritized projects targeted for specific releases. + Support and coordinate testing schedules, including UAT, regression testing, system testing, defect tracking, and stakeholder readiness. + Facilitate production handover discussions with Production Support teams to ensure smooth transition, operational readiness, and post-go-live support alignment. + Produce and maintain project documentation, status dashboards, project plans, issue/risk logs, action trackers, and leadership-ready updates.



+ Prepare and present weekly project updates via PowerPoint for NTT DATA and Customer leadership during the PM Planning Meeting. + Own project tracking and governance, including scope, schedule, budget, risks, dependencies, issues, decisions, and stakeholder communications. + Lead resource planning and manage assigned project resources to ensure team allocation, capacity, and allotted hours are monitored closely. + Track and manage project budget and team hours to ensure delivery remains within approved estimates and financial expectations. + Proactively identify risks, delays, blockers, or capacity concerns and drive mitigation plans with the appropriate teams. + Ensure timely communication and escalation of project status, risks, dependencies, and key decisions to leadership and stakeholders. + Maintain strong coordination between offshore and onshore teams to ensure delivery alignment, transparency, and accountability. **Basic Qualifications** + Minimum of 8 years of experience managing multiple IT or healthcare-related projects across the full project lifecycle, including intake, estimation, planning, execution, testing, release, go-live, and post-production support. + Minimum 8 years of strong project management experience with the ability to manage scope, timeline, budget, risks, dependencies, and resource allocation. + Good hands on, at least 5 years of experience working with cross-functional business, technical, BPO, customer, release management, and production support teams.



+ Ability to facilitate business and technical requirements review meetings and solution design discussions. + Experience supporting estimation processes, including gathering inputs, validating assumptions, coordinating approvals, and preparing customer-facing estimation documentation. + Experience with release planning, sprint planning, and coordinating project delivery within defined release cycles. + Working knowledge of UAT, regression testing, system testing, defect management, and production readiness activities. + Strong experience preparing project status reports, dashboards, and leadership-level communications. + Demonstrated ability to manage team capacity, allotted hours, resource planning, and budget tracking. + Robust communication, facilitation, stakeholder management, and escalation skills. + Ability to work effectively with offshore and onshore teams across different time zones. + Proficiency with Microsoft Word, PowerPoint, Excel, project tracking tools, and collaboration platforms. + Ability to operate independently, manage competing priorities, and drive accountability across multiple workstreams. + Prior experience managing offshore delivery teams and coordinating with client-facing/onshore project managers. **Nice to Have** + Familiarity with NTT DATA delivery processes, intake governance, estimation process, release management, and production support handover procedures. + Healthcare domain experience, especially in payer operations, claims, enrollment, provider, member, care management, or compliance-related projects. + Experience working with Agile, Scrum, hybrid, or waterfall delivery models. + Experience using tools such as Jira, ServiceNow, SharePoint. + Understanding of application development, systems integration, data/reporting projects, or production support operations. PMP, CSM, SAFe, or other project management/agile certification

📌 Project Program Management Advisor (Bengaluru)
🏢 NTT America
📍 Bengaluru