Job Title: Trainee Customer Service Support Advisor Req ID: 63439 Job Function: Customer Service Posting Start Date: 26/10/2026 Posting End Date: 30/10/2026 Division: UK Business Job

Location:
DLF IT Park 2 Advertised

Salary:
Competitive

About The Role
The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence regarding the BT Group's solution portfolio, all with full supervision. What You’ll Be Doing
• Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and under full supervision.




• Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the effective management of customer issues.
• Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
• Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure.
• Participates in the continuous improvement activities to improve the customer service team processes. Essential Skills / Experience Desirable Skills / Experience Our Package

📌 Trainee Customer Service Support Advisor (Kolkata)
🏢 BT Group
📍 Kolkata