Company Description LIG Accuver is a global provider of wireless network testing, optimization, and performance analytics solutions, supporting next-generation connectivity across 5G-Advanced and 6G. The company serves operators, infrastructure vendors, device manufacturers, and ecosystem partners by improving network reliability, efficiency, and service quality. With deep expertise in field and lab testing, AI-driven analytics, V2X mobility, and non-terrestrial networks (NTN), LIG Accuver delivers end-to-end solutions for complex connectivity environments. Its core offerings include the XCAL series and XCAP platform for network testing, private 5G and small cell solutions for high-demand indoor spaces, and specialized aerospace, defense, and NTN validation tools. The organization focuses on transforming network data into actionable insights that drive safer, smarter, and more efficient communications.

Job description
for Pre-sales/Tech support engineer Core Roles &

Responsibilities:
• Senior Pre-Sales Solution Engineer: Leads customer discovery, uncovers network constraints, and showcases XCAL/XCAP hardware and software capabilities.
• Technical Bid & RFP Manager: Reviews technical proposals, answers complex RFQ questionnaires, and ensures compliance with 5G NR/LTE standards.
• Proof of Concept (PoC) & Field Trial Specialist: Leads high-stakes field trials, validates network coverage models, and troubleshoots early-stage interference.
• Technical Sales Enablement Lead: Benchmarks competitive RF test equipment and translates complex physics concepts for non-technical buyers.
• Tier 3 Senior Technical Support Engineer (XCAL/XCAP): Resolves deep technical escalations regarding application installation, licensing,



and core software functionality.
• Network KPI Analyst & Support Lead: Investigates client-reported KPI anomalies, resolves report data discrepancies, and performs root cause analysis.
• Device Connectivity Support Specialist: Troubleshoots advanced hardware-to-software interface issues, including UE detection, USB drivers, and connection failures.
• Automation & Scripting Support Engineer: Assists customers in designing complex auto-call scripts and manual test scenarios in mobile modes.
• Field Application Support Liaison: Provides real-time, high-tier troubleshooting to field teams and feeds field insights back to R&D.;
• Senior Customer Success & Product Application Engineer: Manages strategic client accounts through proactive software health checks and custom scripting support.
• Technical Account Manager (TAM) – Lab & Field Solutions: Bridges the gap between sales and post-sales support for major telecom operators using XCAL/XCAP systems.

Requirements:
• Five to seven years of professional experience within the telecommunications sector.
• Deep knowledge of 4G and 5G network architectures and key performance indicators.
• Strong technical troubleshooting capabilities to diagnose and resolve complex RF challenges.
• Excellent interpersonal skills for building relationships during direct customer interactions.
• Advanced technical writing ability for creating transparent proposals and compliance matrices.
• High learning agility to rapidly master new technologies and evolving industry standards.
• Proven track record of translating complex technical concepts into business value for clients.
• Ability to collaborate effectively with internal product engineering and sales teams.

📌 Product Support Engineer (Mumbai)
🏢 LIG Accuver
📍 Mumbai