Company Description Globiva is one of India’s fastest growing Business Process Management (BPM) companies, focused on delivering outstanding customer experiences for a diverse client base. Established in 2018, the company has expanded to 5,000+ employees supporting over 40 customers from delivery centers in Gurgaon, Bengaluru, and Kolkata. Globiva is built on core principles of Employee First, Value Delivery, and Customer Focus, enabling a flexible and agile approach to clients’ evolving needs. The company provides solutions across customer interaction, content curation, and finance & accounting, including advanced services such as FP&A; and automation through RPA. To learn more about Globiva’s services and culture, candidates can visit www.globiva.com. Role Description The Associate role at Globiva is a full-time, on-site position based in Bengaluru. Associates support day-to-day operations such as handling customer interactions via calls, email, or chat, maintaining accurate records, and following defined processes and service standards. The role may include working on customer service, sales support, retention, or back-office tasks depending on the assigned project. Associates are expected to meet performance targets, adhere to quality and compliance guidelines,



and collaborate with team members and supervisors to resolve issues promptly. The position also involves learning and using internal tools and systems, participating in training sessions, and contributing to a positive and professional work environment. Qualifications
• Strong communication skills, including clear spoken and written English; ability to interact professionally with customers and team members.
• Basic computer proficiency, including familiarity with office productivity tools, email, and data entry systems.
• Ability to follow processes and guidelines, with attention to detail and accuracy in documentation and reporting.
• Customer-focused mindset, problem-solving ability, and willingness to handle queries, concerns, and escalations effectively.
• Capability to work in shifts as required by business needs and maintain consistent attendance and punctuality.
• Team-oriented approach, openness to feedback, and readiness to learn recent processes, tools, and domains.
• Prior experience in BPM, BPO, customer service, sales support, or back-office operations is an advantage but not mandatory.
• Minimum educational qualification: Higher Secondary (12th pass) or Bachelor’s degree in any discipline; higher qualifications are welcome.

📌 Associate (Bengaluru)
🏢 globiva
📍 Bengaluru