Why this role exists:

The Associate Automation Specialist executes the configuration, implementation, and operational support of enterprise automation and workflow solutions within the Data & AI team. The role exists to streamline business operations and deliver functional application enhancements that enable Officeworks team members and internal business functions to operate effectively and efficiently.

The role contributes to the design, enhancement, and maintenance of automation workflows and platforms such as Robotic Process Automation (RPA) and Service Now. By resolving incidents, managing application changes, and adhering to robust technical standards, the role supports key digital transformation and operational efficiency goals across the business.

Where you will make a difference:

In this role you will:

Workflow and Automation Development:

- Configure, develop, and implement changes across enterprise automation, RPA, and workflow tools in line with strategic objectives.
- Assist in designing functional solutions and technical specifications for new and existing automation applications.
- Support the delivery of small-to-medium application enhancements and technical projects across cross-functional areas.
- Engineer and deploy scalable automated data workflows and scripts, optimising code performance and architectural alignment.
- Modify existing technical methodologies and frameworks to optimise automation output and integration performance.

Operational Support and System Health:

- Resolve operational incidents and problems within agreed service level agreements (SLAs), utilising ITIL frameworks.
- Perform routine system configuration, administrative tasks, and troubleshooting to maintain high application performance.
- Maintain and adhere to standard operating procedures, technical design documentation, and program specifications.
- Investigate process variations, system errors, and hidden data bugs to implement permanent corrective solutions.
- Monitor system health metrics and performance logs to proactively detect and resolve operational anomalies.

Business Partnering and Collaboration:

- Liaise with internal business users and delivery teams to clarify functional requirements and technical scope.
- Provide technical guidance, peer support, and domain advice to junior team members and operational partners.




- Coordinate with external vendors, consulting resources, and functional support teams to resolve complex application issues.
- Partner with cross-functional technical teams to support integration activities across enterprise systems and databases.
- Facilitate requirement-gathering sessions to translate operational pain points into structured technical specifications.

Quality, Governance, and Security:

- Ensure all automation solutions comply with quality standards, security policies, and data protection guidelines.
- Support business continuity and disaster recovery planning by maintaining system design integrity and routine operational checks.
- Stay informed on emerging technologies and industry best practices in AI, RPA, and workflow automation to drive continuous improvement.
- Execute balance sheet, system log, or process reconciliations to maintain total integrity of transactional automation flows.

Who you will be working with:

- Technology Delivery Teams: Collaborate with engineering, data, and platform teams within the Data & AI division to deliver unified automation solutions.
- Business Operations Stakeholders: Partner with managers and team members across all business functions to capture automation requirements and resolve incident escalations.
- AI Leadership: Work closely with senior engineering leads to align daily deliverables with technology roadmaps.
- Vendor Partners: Act as a technical liaison with external vendors, relationship managers, and third-party consultants to support tool integrations and maintenance.

What success looks like:

- High-Quality Delivery: Automation configurations and application enhancements are implemented on time, meeting functional specifications and quality standards.
- Operational Excellence: Incidents, requests, and system problems are resolved efficiently within established SLAs in line with ITIL standards.
- Stakeholder Satisfaction:



Business users experience seamless automation workflows and explicit communication throughout the enhancement lifecycle.
- System Compliance: Solutions adhere strictly to security policies, quality frameworks, and disaster recovery standards.
- Demonstrates behaviours aligned to Officeworks values, contributing to a respectful, inclusive and high-performing culture.

How you will lead:

Individual Contributor:

- Lives our Officeworks values and behaviours
- Proactively contributes to a safe working environment, escalates appropriately if there are unsafe conditions or inappropriate behaviour
- Operates in line with applicable Officeworks company policies and Code of Conduct
- Demonstrates a strong sense of personal accountability and curiosity to learn and develop
- Contributes to an inclusive and respectful environment where diverse perspectives are valued and everyone feels safe to speak up and belong

Qualifications and work experience:

Essential:

- Education: Tertiary degree in Computer Science, Information Technology, Software Engineering, or a related field.
- Experience: 4+ years of hands-on experience configuring RPA platforms, workflow engines, or enterprise application automation tools.
- Technical Capabilities: Demonstrated proficiency in workflow design, scripting, and configuration using platforms such as Service Now, UiPath, or similar tools.
- Operational Support: Proven understanding of ITIL frameworks and standard practices for Incident, Problem, and Change Management.
- Problem Solving: Strong analytical and troubleshooting skills with high attention to detail in technical designs.
- Stakeholder Engagement: Clear verbal and written communication skills with the ability to translate functional requirements into technical workflows.
- Team Collaboration: Ability to work effectively in a cross-functional, collaborative team environment across global locations.

Preferred:

- Industry Experience: Prior exposure to modern retail, omnichannel environments, or enterprise business operations.
- Process Automation Certification: Service Now System Administrator, ITIL Foundation, or RPA technical certifications.
- Emerging Technology Exposure: Familiarity with integrating AI capabilities or machine learning endpoints into standard automation workflows.

📌 Associate Automation Specialist (India)
🏢 Officeworks
📍 India