**People Manager & Business Activity Owner (BAO) - Center of Excellence** **Introduction** We are establishing a new Business Activity Owner (BAO) Center of Excellence (CoE) and are seeking a strong, strategic leader to build and guide one of its core teams. This is a "dual-hat" People Manager role responsible for leading, developing, and inspiring a team of BAO professionals while also managing a portfolio of Technology & Business Enablement's (T&BE;) third-party relationships. This role requires an experienced leader with a strategic mindset, robust business acumen, and the ability to thrive in a high-pressure, constantly evolving environment. Success in this position depends on sound judgment, accountability, effective decision-making, and a commitment to developing talent. The role also requires balancing operational excellence with people leadership, fostering both high performance and a culture that supports professional growth and healthy work-life integration. **Leadership & Management Responsibilities** As a People Manager within the CoE, your primary responsibility is to your team. We have high expectations for our leaders, and you will be accountable for: + **Team Leadership & Development:** Lead, mentor, and develop a team of BAO professionals. Foster a culture of high performance, continuous improvement, and professional growth. + **Strategic Vision:** Develop and execute a strategic vision for your team, proactively identifying opportunities for optimization and aligning with the ever-changing technology and vendor strategy. + **Financial Oversight:** Manage financial tasks and budgets related to your team and vendor portfolio. + **Resilience & Adaptability:** Handle pressure with composure and guide your team through a dynamic and ever-changing environment. + **Empathetic Leadership:** Be present and attentive to your team's success, actively promoting a healthy work-life balance and ensuring their well-being. + **Ownership & Accountability:** Demonstrate solid professional intelligence and the ability to think independently. You will be expected to make decisive calls and own the outcomes, learning and iterating from both successes and failures. **Business Activity Owner (BAO) Responsibilities** In addition to your leadership duties, you will act as the designated BAO for a select portfolio of vendor relationships. You will be hands-on in executing the end-to-end responsibilities for these critical suppliers. **Onboarding & Due Diligence** + **Define Business Needs:** Collaborate with internal teams to clearly define business requirements for engaging a third-party.



+ **Risk Assessment:** Initiate and complete the Inherent Risk Questionnaire (IRQ) to determine the risk profile of the relationship. + **Engage Sourcing:** Partner with Sourcing to conduct sourcing events and select the appropriate third-party. + **Coordinate Due Diligence:** Manage the comprehensive due diligence process with various control assessment groups. + **Contracting:** Oversee the contracting process, securing approvals and ensuring correct setup. **Ongoing Monitoring & Management** + **Performance Management:** Continuously monitor and report on third-party performance against Service Level Agreements (SLAs). + **Risk & Control Assessments:** Perform Ongoing Monitoring (OGM) control assessments and address any identified gaps. + **Relationship Management:** Act as the primary point of contact for the third-party and manage escalations. + **Process Improvement:** Proactively identify trends, drive supplier optimization, and make recommendations to improve ways of working. + **Compliance:** Stay current on industry regulations and ensure the third-party relationship remains compliant, including managing renewals and amendments. **Offboarding** + **Termination:** Manage the decision and execution of the termination process, ensuring a smooth transition. **Qualifications** **Leadership Qualifications** + **Management Experience:** Proven experience in leading, mentoring, and developing teams is required. This is ideally demonstrated by 2+ years of a formal people management role, however significant experience acting as a team lead, project lead, or senior mentor for a group of colleagues will be strongly considered. + **Strategic Mindset:** Proven ability to think strategically, look forward, and align team execution with broader business and technology strategy. + **Decisiveness & Accountability:** Demonstrated history of making independent decisions and taking full ownership of the results. + **Emotional Intelligence:** Strong ability to lead with empathy, manage team dynamics, and remain composed under pressure. **BAO & Professional Qualifications** + **Experience:** 2+ years of experience in a supplier/third-party management, vendor management, project management,



or risk management role. + **Project Management:** Excellent project management, planning, and organizational skills with a demonstrated ability to manage and track multiple complex tasks simultaneously. + **Interpersonal Skills:** Strong interpersonal, collaboration, influencing, and negotiation skills. + **Communication:** Excellent written and oral communication skills, with the ability to present complex and sensitive issues clearly to senior management. + **Problem Solving:** A proactive and analytical mindset with the ability to handle ad-hoc requests, remediate issues, and drive resolutions. + **Adaptability:** A desire to learn, tackle new challenges, and thrive in an evolving role. **Preferred Qualifications** + **Tooling:** Experience working with Governance, Risk, and Compliance (GRC) platforms such as Aravo and OneTPM. + **Global Experience:** Experience working with other countries and business areas in a global organization. + **Language:** Multi-lingual (writing/reading/speaking) capabilities. ------------------------------------------------------ **Job Family Group:** Technology ------------------------------------------------------ **Job Family:** Business Analysis / Client Services ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi's_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

📌 Third Party Risk and Vendor Management Lead - Vice President (Chennai)
🏢 Citigroup
📍 Chennai