Role & Responsibilities
• Review MSA to ensure ARCHER is performing the full scope of services as defined by clients and MSA.
• Identify docket-level needs, both internal and external, and ensure those needs are met.
• Identify operational roadblocks preventing lien resolution progress and work with other departments/teams to explicit them.
• Understand key deliverables and scope (e.g., disbursement requests, holdback reports) and ensure compliance with all established protocols, creating new protocols when necessary.
• Ensure health claim audit protocols are developed and implemented.
• Assist in drafting external communications by providing lien-related content.
• Ensure lien-level reporting is established and delivered to clients on schedule.
• Maintain database using MS Excel and SQL; develop dashboards using Power BI tool as it relates to lien resolution.
• Analyze and interpret data to provide instruction for database inputs, understanding the effects that data has on the lien resolution process, including establishing streamlined ways to process information on dockets.
• Monitor key milestones for all dockets, including coordinating with other departments to prepare them to act when milestones are met,
ensuring timely fulfillment of responsibilities, coordinating with Accounts Receivable or Project Director for timely invoicing, and coordinating with Lien Payments team to establish docket-specific lien payment requirements and timing.
• Develop and uphold Standard Operating Procedures (SOPs) and comprehensive training documents.
• Manage process transitions and conduct training sessions for both On-Job Training (OJT) and Business as Usual (BAU).
• Deliver training to both existing and new associates, ensuring alignment with performance standards.
• Track and report on key docket metrics. Skills & Qualifications Must-Have
• Bachelor’s degree in any stream (preferably commerce background).
• Proven 3–5 years of experience in a US-based MNC.
• Exposure to project management or certification will be appreciated. Preferred
• Knowledge of US Insurance/liens will be an added advantage.
• Previous experience in operations and business analysis is preferable. Benefits & Culture Highlights
• Career progression path to Senior Project Manager.