Job Title: Lead Business Analyst (LBA) – PEGA Collections Client: Public Sector

Location:
Remote (India-based candidates only) Start Date: ASAP Duration: Until EOY, with potential extension Role Overview We are seeking an experienced Lead Business Analyst (LBA) with strong expertise in PEGA and Collections to support a public sector engagement. The ideal candidate will act as the bridge between business stakeholders and technical teams, driving requirements gathering, process analysis, and solution delivery within a PEGA-based collections setting.

Key Responsibilities
• Lead business analysis activities for PEGA-based collections projects.
• Gather, analyze, and document business, functional, and non-functional requirements.
• Conduct stakeholder workshops and facilitate requirement elicitation sessions.
• Translate business requirements into user stories, process flows, and functional specifications.
• Work closely with PEGA architects, developers, and project teams to ensure successful solution delivery.
• Analyze existing collections processes and recommend process improvements and automation opportunities.
• Support solution design discussions and validate that proposed PEGA solutions meet business needs.
• Assist with UAT planning, execution, and business sign-off.
• Manage stakeholder communications and project reporting. Mandatory Skills
• Strong experience as a Lead Business Analyst.




• Proven experience in Collections domain (Must Have).
• Hands-on experience working on PEGA implementation projects.
• Strong knowledge of business process analysis, requirements gathering, and process mapping.
• Experience creating BRDs, FRDs, user stories, and workflow documentation.
• Excellent stakeholder management and communication skills.
• Experience working in Agile delivery environments. Preferred Skills
• Public Sector project experience.
• Understanding of collections, recoveries, debt management, or customer servicing processes.
• Exposure to PEGA workflow, case management, and business process automation. Candidate Profile
• Experienced Business Analyst with a strong Collections background.
• Knowledge of PEGA platforms and delivery methodologies.
• Strong analytical, documentation, and problem-solving skills.
• Ability to work independently in a remote environment and engage effectively with cross-functional teams. Interested Candidates please share

your profile
along with following details to [email protected] Location (where resource lives): Certifications: Email address the certifications have been registered with: Strategic Application/Domain (e.g. Sales Automation, KYC): Language spoken: Date Available: Years Pega

experience:
Pega Reference (full-time Pega resource that has worked with the candidate):

📌 Pega Lead Business Analyst (India)
🏢 BAPON Technologies
📍 India