City Operations & Vendor Success Manager

Location:
Jaipur, Rajasthan (field-based) | Employment Type: Full-time

About the Role
Jaldhara is launching a hyperlocal, subscription-based water can and jar delivery network across Jaipur. We're hiring the first City Operations & Vendor Success Manager
- the person who builds and runs the vendor network that makes every delivery happen. This is a founding operations role: you won't be managing an existing system, you'll be building the one that gets used from day one.

Key Responsibilities
Vendor Onboarding
• Identify, pitch, and onboard local water can/jar vendors, matched to Jaipur zones mapped on a 5–10 km delivery radius.
• Set transparent service expectations at onboarding — coverage area, delivery frequency handling, hygiene/refill standards, and subscription acceptance turnaround. Vendor Relationship Management
• Act as the single point of contact for every onboarded vendor
- the person they call, and the person who calls them.
• Follow up directly when a paid subscription request hasn't been accepted, to make sure it gets picked up quickly.
• Resolve delivery issues in real time
- when a customer doesn't receive their order get on the phone with the vendor and fix it. Coverage & Continuity
• Identify and onboard backup vendors per zone so a single vendor's unavailability never stalls service.
• Track vendor acceptance time, delivery SLA adherence, and escalation counts; report patterns back to the founder. On-Ground Presence
• Conduct periodic field visits to vendors for spot checks on service quality and hygiene compliance.
• Build genuine, a trust-based relationship with vendors




- this role runs on relationships, not just a dashboard.

What You'll Need
• Graduate in any discipline; operations, logistics, or business background is a plus, but not required.
• Prior experience in operations, vendor management, last-mile delivery, or field sales – 1+ years preferred; strong fresher’s welcome to apply.
• Excellent communication and negotiation skills in Hindi and English
- you'll be building relationships with vendors across the city.
• Comfortable with regular fieldwork and vendor visits across Jaipur.
• Basic comfort with using an app/dashboard to track requests, log status, and follow up.
• A self-starter mindset — comfortable with ambiguity and early-stage startup pace, where you'll help shape the process, not just follow one.
• Own two-wheeler with a valid license, preferred for regular field movement. Nice to Have
• Experience in water, dairy, FMCG, or other last-mile/subscription distribution categories.
• Existing familiarity with Jaipur's neighbourhoods and local vendor/supplier networks. Compensation & Growth Compensation: Competitive, based on experience
- final structure to be shared during discussion.
• Founding role in Jaldhara's operations team, with direct mentorship from the founder.
• Clear growth path — as vendor coverage expands beyond Phase 1, this role grows into leading a larger city operations team.

How to Apply
Interested candidates can share their resume and a short note on relevant experience to [email protected] with the subject line "City Operations & Vendor Success Manager — Jaipur". Salary Range INR 18000-20000/month Experience 1-2 years

📌 City Operations (Jaipur)
🏢 Alphonic Network Solutions
📍 Jaipur